Little Lebanon To Go — Restaurant in Dover

Part 2. I am surprised by your response, as it misrepresents what actually happened and falsely claims that I harassed your staff. That is simply untrue. I approached the situation respectfully and expected the same in return. I understand mistakes happen, but what’s disappointing is not just the experience—it’s the response. Instead of owning up to a miscommunication and finding a way to make it right, you’re attempting to rewrite the story in a way that discredits me and paints me as unreasonable. That’s unfair and honestly, quite disrespectful. You should be careful with that to avoid legal actions against your business.

Seeing the number of low reviews on your page and the pattern of defensive responses to customer feedback is very telling. I hope future concerns will be handled with more honesty and professionalism. This is disgraceful!

Part 1. I wanted to share my experience from my recent visit in hopes of helping improve communication and customer service for both future customers and your business.

I originally ordered the falafel bowl with no onions, tomatoes, or lettuce. However, when I saw the food the food at the register, it wasn’t what I expected, and I asked if there was any way to change it. I hadn’t even touched it. Before I could ask about a refund, the server (owner) told me it wasn’t an option, so I offered to leave the food for donation. Meaning she would get to keep the money and the food.

As I was walking away, I noticed a gentleman eating a falafel wrap, which looked more appealing. I asked the server if I could switch to that instead, and she agreed, mentioning that it was a customer favorite and that I would like it.

I was surprised to find that I was charged the full price of the bowl ($17.91) rather than the wrap’s actual price ($8.99), essentially paying double. I quietly took the loss and walked away. However, I am now even more disappointed because, despite my clear request to exclude onions, lettuce, and tomatoes, they were included, which makes it impossible for me to eat the overpriced wrap I received.

I even tried picking out the onions, lettuce, and tomatoes so I could eat the wrap, but as you can see in the attached picture, it wasn’t possible. Unfortunately, the rest of it is now going to waste.

I wanted to bring this to your attention in the hope that similar issues can be avoided...

I was so thrilled with my experience at this restaurant. I read online that they had a few gluten free options, but was pleasantly surprised to find that almost their whole menu can be made gluten free! They have a dedicated fryer for gluten free food- which means that yes! You can have fries and falafel. In fact, every main meal besides Kibbeh and Tabouleh can be made gluten free (even pita chips)! I didn’t even have to ask for a glove change or anything- they told me they will be sure to do these things as soon as I told them about my allergy.

On top of this, they were super kind and separated my son’s bowl into different containers- he is on the spectrum and has sensory issues with food.

Some other things of note that may be important to others:

-have a high chair for babies -vegetarian options -booth and window chair seating options -outdoor patio seating options (gorgeous!) -small grocery selection -single room/gender neutral bathroom -refrigerated to go meals already made

What I ordered: -Lamb Shawarma Bowl -Large Fries -Large Lamb Gyro -Lamb Gyro Bowl, separated -Meatball Sub

Everything was delicious and everyone was happy...

Unprofessional, Disrespectful, and Dishonest – Avoid This Place

I arrived to deliver an online order and immediately noticed the building had no visible number and looked run-down. When I entered, the woman behind the counter was on a personal phone call and didn’t acknowledge me — not even when I said goodbye on my way out.

Later, I saw that the customer had removed the tip and left a negative review. I contacted Uber Eats, who advised me to call the store directly. When I did, the woman on the phone accused me of leaving them a bad review — something I hadn’t done. She claimed the “owner saw me on camera,” which felt more like intimidation than accountability. If the owner has time to monitor footage and retaliate over imagined slights, maybe they should focus that energy on improving customer service.

To top it off, she said they “have the footage.” Footage of what — your staff ignoring a delivery driver? The whole interaction was bizarre, accusatory, and unprofessional. I’ve also heard from others, including a friend who was shorted on a delivery, that this isn’t a one-off.

If you value your time, your dignity, or your paycheck...