The Hattery Stove & Still — Restaurant in Doylestown

Adorable restaurant located in a lovely neighborhood in Doylestown! The decorations and layout were charming and the food was delicious. The three stars rating here is based SOLELY on our server, Abby S, who was borderline ridiculous tonight. First of all, we were seated at 7 pm. I was meeting with several friends who I have not seen in a few months and we were looking forward to catching up. As per usual, our server came to take our drink order and this is where the normal server-patron interaction ceased to exist. She proceeded to come to our table every 3 minutes for the next 30 minutes to ask if we were ready to order. We explained we were catching up and had not looked yet. The badgering became pathological and we finally ordered. Halfway through our meals at 8:05, and I mean LITERALLY mid-bite, she again came over asking if we were ready to order dessert. We were caught off guard and were getting aggravated at this point, as she had just given us our entrees 2 minutes prior. The harassment continued and we finally declined dessert at 8:30. We hoped to spend some time after our meal catching up and she continued to interrupt us every 2 minutes to ask about dessert or the tab. Throughout our entire meal, we felt rushed and irritated. I have never been badgered during a meal in such an appalling way in my life, especially considering the restaurant closes at 10 pm and it was not remotely close to that time. It was clear she wanted us to leave as quickly as possible and we found her to be extremely unwelcoming. The icing on the cake was at the end of the meal when she finally brought our tab and we noticed she had included an automatic 20% gratuity charge even though we were only a party of four. When we inquired as to whether a party of four would normally be charged an automatic 20% gratuity, we were met with a stuttering incoherent response culminating in my friend stating, “you just wanted to make sure you got your 20% tip, didn’t you?” She replied, “yes.” At this point, we considered speaking directly to the manager about her appalling behavior overall, but ultimately decided there was no point, as we have no intention of ever returning to this restaurant based on that...

Went to the Hattery for brunch with my fiance yesterday and arrived around 10:45. The following is the timeline that followed...

Upon arrival my fiance and I were told the wait was 15 minutes to eat inside (which was odd because about 30-40% of the seats inside on the floor with the bar were vacant) or we could be seated outside immediately. The weather was fine so we opted to sit outside. Immediately after sitting down, our drink order was taken (coffee & soda) and soon after our drinks were brought to us (10:50). We then ordered deviled eggs, an omelette and a burger. The deviled eggs were brought to us within 10 minutes (11:00). At around 11:15 another couple was seated outside, by which point we had ordered another coffee and soda. Ten minutes later (11:25) our drinks were brought to us and we were told our food would be right out. Ten minutes later (11:35) the waitress drops drinks off for the other couple and stops by again to tell us our food would be right out. Five minutes later (11:40) the waitress comes out with food YES, but its not for us...its for the couple who showed up 20 minutes after us! The waitress stops by AGAIN saying she promises the food is coming out. We call to her attention the fact that we were seated 20 minutes prior to the other couple but yet they were served their food prior to us. At this point our waitress becomes flustered and just keeps saying that "its coming soon, its coming soon" and goes back inside. We decide to give it ten more minutes and if nothing is out by then we would go somewhere else. Fifteen minutes go by (11:55)...its been over an hour since we ordered, and the people who arrived after us had finished their food and our food was still nowhere in site. We explained what was going on to the other couple outside and asked them to tell the waitress the next time she came out that we left. The couple said something along the lines of "we waited long for our food too", which I thought was funny given they arrived 20 minutes after us, were served AND finished prior to us even getting our food! We left money on the table and went to MOM's...where we ordered brunch and were eating it...

Stopped for brunch/lunch after a friend's graduation. The food was good. I had the Pork Belly Ruben and it was tasty, but a bit dry, my friend had the Steak Benedict which she said was great!

Service was... weird. Started off with a mistake on our part - we entered through the wrong door (accidentally) and then kind of stood awkwardly at the wrong spot for a long moment, unable to see the host station, trying to catch some staff member's eye to figure out where we were supposed to be (I didn't do anything crazy, like whistle or snap, but I did smile and wave a hand, I really don't think I was being rude...) But you know that thing where service staff seem to be avoiding eye contact? It went on long enough that I was starting to think maybe they were closing (they weren't), or my skirt was tucked into my underwear or something (it wasn't).

Anyway I finally figured out that the station was like, right there, around a corner... Oops! But the service continued pretty similarly for the rest of the experience. The host didn't say anything when I finally did find them, I had to do that awkward, "heyyyy... do you have a table available?" thing, food wasn't checked on, couldn't get anyone to look at me again when I was trying to find the restroom (including the host who this time, when I approached, actually turned away from me... Like, after I actually got to the podium... I cannot imagine he didn't see me, I was standing right there)... the check was dropped without a word or even a glance.

I swear I used all my pleases and thank yous... ordered straight from the menu with no special requests... The place wasn't packed (outside was crowded, I guess)... we didn't have loud or disruptive conversation...I did see and hear staff greet others (clearly regulars) by name, kindly and openly, and our waitress did tell me the time when I asked... So yeah. Maybe my friend or I made some faux pas that I didn't realize, I don't know. Anyway, was kind...