Rocco's Tacos & Tequila Bar — Restaurant in Dr. Phillips

It’s really disheartening to write. I loved (please note I used past tense) coming over the years, but my experience tonight was one of the worst experiences. I’ve spent birthdays, brought family from out of town, and have had dinner outings here, and after tonight I can’t see myself 1. Wanting to give my business ever again and 2. Can’t see myself recommending this place to anyone to go to. When I checked in, I was told they were running about 15 minutes behind. I was totally understanding, I’m very understanding that things can happen. I made my reservation online for 7:15PM and checked in at 7:18PM. I went outside in the crowed bar area to wait (mind you it’s storming like crazy, raining sideways and all), and I got a text immediately. I went in and I was starting to be taken to the back of the restaurant and I didn’t see any open tables so I was confused to where the seater was taking me. She took me outside in the crazy storm. If the rained picked up more anyone outside would feel it. Very nicely I said, “is there any way I cannot be seated outside, respectfully of course. I don’t feel comfortable being outside in this weather, and when I made the reservation I did ask if it was possible to be in a booth”. I said the last part because I would think with the request for a booth, that was an obviously indication I wanted to at least be inside but at the end of the day it was what it was. She proceeded to tell me that I could go back to the front and let them know that I didn’t want to sit where I was sat. Now mind you, I’ve been here a lot and typically when you check in, they ask if you want to sit inside or outside and that wasn’t asked when I checked in. I figured they didn’t ask me because of the storm and they weren’t going to seat people outside in a storm , but a poor assumption on my part clearly no matter how logical that assumption was because of customer safety in mind. When I asked to be sat inside I even said, “If I was told I was being led to sit outside, I would have said something so the girl didn’t have to walk me all the way out there for nothing, I feel bad”, and I was just met with a blank confused stare. I waited for another text, was finally seated, and our waitress came and at first seemed lovely. We ended up not opting to buy alcohol and the moment we declined on alcohol drinks, the mood of the waitress shifted from very peppy and kind to a sour attitude. We got our food fairly quickly after ordering, but so quick it started the thought process of “are we being rushed?”. We ate our food, talked, and took a reasonable amount of time, but throughout sitting and eating, we were interrupted very periodically by “is everything all good here”. That’s great and necessary in a restaurant setting but we were actively eating and enjoying our time. There were tables around us that were not getting the same excessive visits and there was even a table that were already sat and drinking before we even got to our table and didn’t get the same treatment. We actually left before them because we got very uncomfortable. I asked for the bill and a couple to go boxes, and even the waitress was like “you want a box for that?” referring to my small portion of rice and beans as if it was an issue. When she brought the device to pay, she actually watched as we put in our tips and I felt pressured to tip more than what she deserved- mind you, I’m a generous tipper if you give me good service; like 25% plus. When we were done paying, we weren’t even offered receipts, and we still had to pack our food. We were still having our conversation cause we didn’t opt to leave because we were done eating, we opted because we were made to feel rushed. The waitress comes back, asks if all was good and aggressive started grabbing the dishes. Mid sentence we gathered our things silently and left. The waitress said absolutely nothing to us. I’m not sure if it was because we were colored (the majority of the clientele were not people of color) or if it was just bad service as a whole, but this was just...

I decided to celebrate my birthday here because it seemed like an excellent place, it's a shame that the effort made by the owner and the waiters to provide good service is damaged by a person who abuses his "authority", a week before I made a reservation for 20 people at 8:30 pm, when we arrived at the place our table was not yet there, which did not bother us because we understand that in this season everything is full, everything started to turn bad when they decided to sit us at separate tables and told us that we have We had to wait for another table to finish to be able to organize our table, when the table finished it lasted 10 minutes without anyone cleaning it, we ourselves had to move the tables to organize ours, even so we all understood why the restaurant was full, the The problem is that if a place has a menu with specific prices, the only thing I expect is that they charge me what the menu says, the menu clearly says that on Taco Tuesday the margaritas are $7 dollars, at the time of paying our account we noticed that they are charging us more for the drinks, we notified our waitress that we do not agree with this I still paid my check to avoid problems since my mood was celebratory then the manager approaches me in an aggressive and rude manner tell us that they are not going to charge us what the menu says but the “new” price that they never notified us, while members of my table are discussing this with ADAM the “administrator” I leave the table with a friend to go to the bar to buy a drink, this guy ADAM yells at me in front of everyone, judging me that I am going to leave without paying and sends a police officer to follow me throughout the restaurant, making me understand that I had not paid when I had already paid my bill yet. So when they charged me more for my drinks, since ADAM made a fool of himself with this attitude, his decision was to tell the police that they were a private place and that they were not going to sell me anything else and I had to go with my group, no. I am the type of person who looks for problems to not pay the bill, obviously it is their fault for having a false price on the menu, even so this is not the problem, my problem is the way ADAM treated us as if we were thieves and the misuse of the law, one cannot use the police to try to intimidate a group of people for trying to solve an internal error of the restaurant, the police are not there for that, this person should not be working here otherwise It is capable of providing good customer service, the place is incredible, with great energy, but having this type of people in charge damages all the good things, I suggest having in this position people who are a little more kind and intelligent who can solve this type of problems in a cordial way, ADAM threw away all the efforts of our waitress to provide excellent service, he believes that this affected us but in reality it affected his work group since for obvious reasons he was not going to...

We me and my boyfriend have been to Rocco’s Tacos 3 times at this location and 3rd time is not a charm in this case. The first experience we had was wonderful. The food was great. The server was great. Everything was perfect. The second time we visited, I found a piece of a kitchen dish towel in my fajitas. It took the manager 25 minutes to come over and talk to me only to tell me that he comped my queso. There was nothing wrong with the queso. There was a dish towel in my fajitas. He then asked me what I wanted him to do and I said I want you to take off the fajitas due to there being a dirty dish towel in the fajitas. The third time we visited on a Tuesday night after Mickey’s not so scary Halloween party we checked in at the hostess stand and asked for a booth. There were only three tables that were occupied. She said let me check and see if I have a booth. The restaurant was almost completely empty. She returns to tell us she has a booth and that they are on a very limited menu with eight items.

Our server came over and asked what we would like to drink ordered a Coke with no ice and an iced tea and some queso with vegetables. While my boyfriend was in the restroom, washing his hands, the server comes back to the table with an iced tea and says this is the only iced tea I was able to find in the entire restaurant so here’s a glass of ice. Maybe he can stretch the ice tea out long enough to get through his meal, oh, and by the way, we are out of queso.

You have eight items on your late night menu and the hostess didn’t know you were out of queso and the server didn’t know you were out of queso until they checked with the kitchen and you have eight items on your late night menu?

The manager that I spoke with on my second visit to Rocco‘s tacos about the dish towel in my fajitas was the same manager that was here the night that they had one glass of iced tea and no queso. The manager is horrible. The manager should know that they are out of queso, and that they have no more iced tea, and they should inform the servers and inform the hostesses that they don’t have any more ice tea and queso. The restaurant was supposed to be open until 2 AM. It was only 11:30 PM. How can you run out of queso with an hour and a half to be open and no one knew you were out of queso?

I want to like this restaurant, however I have given it three opportunities to prove it itself, and it has failed me not once but twice.

The manager that I encountered on my second and third visit I can’t remember his name. We were in on August 26, 2025 on a Tuesday at 11:30 pm so you should be able to figure out who was working.

The management at this location is horrible beyond horrible, Maybe he should look at another profession or maybe something a little bit slower pace like a Denny’s.

We will never ever return to this...