Domino's Pizza — Restaurant in Duarte

If I could give it zero I would, but that wasn't an option. I frequently order pizza's from here for my kids. I placed an order online for delivery. I usually enable the text alerts so that I'm aware if when the pizza will be delivered. It had already been 45 mins and still no pizza. I called the store and whoever answered said they would contact the delivery driver because it's says it was delivered (which it wasn't) and they'd call me back. I got a call back and was asked for my dressed which I gave and they guy who claims he was the manager which I'm sure if he was would have handled the situation better said my driver said it was delivered I said no it wasn't I have a ring camera and any type of delivery ir movement alerts me to phone instantly and there has been no one from dominos who walked up. I can play back the whole day and there has been no delivery. He then tells me we'll he has 2 more deliveries then he's going to lunch so it'll be an hour before another delivery can be made. I told him that's unacceptable why do I wasn't waiting an hour for another delivery. I asked him to reverse the charge. So we'll see if they actually do it or not. If he couldn't find the address he should've called me but this was handled so poorly on the supposed managers fault. I won't be ordering from them again...

I swear there is a HUGE reason why we dont order from this location, I ordered WINGS AND ONE PIZZA , ONE! AT 10:10PM AND IT TOOK THIS DRIVER AN HOUR TO GO DOWN THE STREET FOR A 5-10 MINUTE DRIVE DOWN MOUNTAIN. CMON SERIOUSLY for one pizza, on the website it said it was "double checked" on 10:30pm we called them at 10:50pm to check what was going on an they said it was on it's way, we look at the website and it changed to being checked again at 11:03pm, 11:10pm I then called asking the same thing and they took forever to answer, the guy who picked up obviously sounds like he doesn't care about it as I told him we have been waiting, he than says to me that its already on it's way "that I should wait, itll be there in 15" it finally got here at 11:25pm they DAMN PIZZA AND WINGS WERE ICE COLD! DAMN KID JUST WALKED UP TO us and didnt even have the nerv to apologize for having us wait an hour and 20 minutes. The damn store is at least 7 MINUTES AWAY!! NOT ONLY THAT WHEN WE FIRST CALLED THEY OFFERED US A FREE PIZZA ON OUR NEXT ORDER! I DOUBT THEY WILL STICK TO THEIR WORD!!. I truly feel like how we called them a couple times the pizza was there in the store waiting they probably messed with it to get at us...

I've been buying from Domino's for many years, but some of the employees at the Duarte store on Huntington Dr are so rude. I called today to ask if they can make sure my stuffed cheesy bread had enough cheese in it because the last time my wife ordered there we ordered 4 and only 2 had any cheese, and hardly any meat. I spoke to some jerk named John who argued with me, kept interrupting me and called me a liar. Who does he think he is? You Never do that in the customer service industry. What business employee does that in this day and age when money is tight and jobs are scarce??? I wonder if his manager knows he talks to their customers that way on the phone? If not they should and if he IS the manager, he should be fired by the District Manager. How Rude! I canceled my order online, reported him to them, and called Little Caesars pizza instead. They don't deliver, but whenever we've had their food, the orders were perfect and the staff very nice and helpful. Forget this Domino's, John doesn't want...