uBreakiFix - Phone and Computer Repair — Local services in Duarte

These guys were quick and precise with the repair to my old phone, which had its screen broken. The reason I'm rating it two stars, is because I am now extremely hesitant to go back to them for future repair jobs.

I brought in my original Xbox (a retro console from my childhood) to be inspected and cleaned. The console worked almost perfectly, aside from the disk reader not reading disks properly. I bring it in and they do their diagnostic. I wait a couple weeks, and my mother hears back from them saying that the console was "unrepairable" and did not say why.

I'm like "Okay, maybe the laser lense got damaged or something". I get it, it's a 20 year old console, and the parts are hard to find. I come back to bring it home, and ask what was wrong with it, and they mention roaches... naturally to my utter shock. So I bring it home, and open it up outside to scavenge the HDD for the memory inside it... and find absolutely no evidence of roaches whatsoever.

This was the first red flag. It gave me the impression that they didn't want to do the work, which yeah I get it. The console is 20 years old, parts are hard to come by. But I still felt deceived by them. So I decide to follow a guide online and go through the delicate process of making the repair myself. All it needed was a cleaning of the laser lens, which on inspection was intact and almost like-new (expected, since disk readers and HDDs are sealed units to protect sensitive components from dust contamination).

I do the repair, and that's that. Except they also somehow misplaced the A/C adapter for the console, and gave me an incompatible one. How the actual heck did they manage that?! As I read the other reviews just before making this one, it looks like th training, professionalism and attitude of this company's employees are woefully inconsistent. This is why I am so hesitant to come back to them, as I worry they might make an excuse not to want to repair other electronics... or possibly even damage other electronics further and find some way to blame it on us.

I urge customers to use caution, when coming...

👎Poor follow up customer service! Beware of this repair shop!! I called this shop based off, what looked like good reviews for them. I asked if they repaired Sony PS3's and I was told that they absolutely do. I already knew what the problem was and informed them when I dropped it off that the blue ray disc drive wasn't reading the discs when inserted. Everything else was working on it and I even updated the latest software version before I dropped it off. I left it and a few days later I got a call from them letting me know, what I already knew, that the blue ray drive wasn't working and they needed to order a new one. I agreed to move forward and was told that the repair should be done within a week. Well, that week turned into almost 2 months later. In that time, I was the one calling them every week just to be told every excuse in the book. I was told that there was a delay in the part being shipped, that they got a defective part on more than one occasion, that the wrong part was ordered and even the owner was blamed for not placing the order for the part at all. I know I spoke with Kevin, Michael and Tim and others that I didn't get names for. Not one of them ever called me back when they assured me that they would and kept apologizing for the delay. I was even told that they would reduce the cost of the repair because I was so understanding and patient. I feel that they had no idea what they were doing and wasted my time. I would not recommend this place to anyone and I am considering contacting my connections in TV, Radio and Social Media to let them know about this place and to warn future customers of what they can expect. Nothing but lies, unprofessionalism and no respect for your time wasted. I picked up my son's PS3 2 months later and it wasn't repaired. I'm sure glad that they got no...

After spending $350 plus tax to fix the Note 9 screen. Once I got the device back the charge port no longer worked properly. Only one side of any c- cable would work with fast charge. So I took it back in. First the guy said it was my charger. I told him I only use official Samsung Fast charge and officially licensed C-type cables and I tried more than one and all of them did the same thing. He then said I must have gotten it dirty. I informed him I just had it repaired by them and it was only after they replaced the screen that the issue started occuring. He then became defensive and said they fixed it perfectly and nothing they did could cause that. I asked if they had to pull the front and back off when they replaced the screen as I was familiar with the procedure, he said yeah, but he knows they fixed it perfectly. I then asked if he was the one that repaired it. He then stated no, in fact he didn't even work at this store normally and they he was filing in for someone. I then asked how he knows they fixed it "perfectly" and they didn't cause the issue when replacing the screen. He said something like because they don't make mistakes. . This was a couple of months ago, but since the phone is still doing it and it frustrates me daily i figured I should let others know before they spend small fortunes to repair their devices here. Also the replacement S-pen cane in bulk packaging and I'm not positive it was official samsung since it snapped in half within a week of purchasing it. Warranty apparently didn't cover the s-pen either. This is the first and likely last time I'll ever go here and would rather pay almost anyone else to repair my devices...