El Pollo Loco — Restaurant in Dublin

I hope manager or owner responds back The employee mexican lady with glasses is very rude and lacks customer service, i order thru drive thru and she took my card and didn't give back til after she gave my order and I had to ask for it back, she tried running my card again and said it didn't go thru and I gave her a different card and checked my app and showed her it went thru and pending and she said no it didn't go thru and tried my other card and said same thing. Before I could talk she just told me to leave. I assume she is a supervisor or manager because the last time I was there she was giving a hard time to a new employee about a door dash order. I've dealt with her before and she lacks customer service and patience. There is another employee soft spoken that is super nice and patience. She by far is the total opposite. I'm on my way to work but next time I will express my displeasure to her if I go back to the store. If my charge didn't go thru then why do I have a pending charge?? I asked for chips instead of tortilla and she said no. Maybe that's policy but I've done it in the past before. Just the way she communicates is...

I've done their drive thru before but the sit in restaurant is no good. It takes forever to get served. There are always workers in there with their families. Every time we go in to sit there are workers on their breaks while we are waiting for food. There was a guy on break sitting right behind us and speaking on his phone with speaker on the entire time just being super loud. Is it normal for anyone to sit in a restaurant and talk super loud and with a super loud speaker phone? The bathroom had no soap or paper towels so workers are not washing their hands, the salsa bar was at the dregs. The Pico de Gallo had an off flavor to it, most salsa was empty. They showed no plans to restock the salsa and the drinks also kind of suspect. The tea dribbles out like it's stuck or something. They don't tell you your food is ready and don't give you plates and forks. The chicken doesn't come out hot. I hope they fix this location because we really like the ones we have been to at other locations. I saw a worker cutting food out of a bag...I don't think they make things fresh...

My catering was a bust. Our family enjoys the food at this restaurant and we visit this place more than 2 times a week. I ordered food for our party online the previous night for a party at 3pm next day. I got a confirmation. I tried calling them on the day of party multiple times. I don't get a response. My pickup time was 2pm. Finally I get them on the phone while driving to pickup around 2.3p and the manager says they are not ready. After a brief altercation over the phone, they agree to make the order for me. I go the restaurant, they charge me for the order immediately and ask me to wait. No word of apology or how much time I need to wait. I continue to wait for more than 15minutes and continue to ask for the wait time. They still don't give me a response. After more than 20minutes I get my order. No signs apology except they said that I was not there on time (ie.2pm) to pickup. Anyway I wanted to write this post so that anyone else making catering order at this place are careful and ensure they go in person and get a...