I do not normally respond to reviews, however, XW(hanlu) decided post a photo of me, so here is my perspective. Also a few convenient details XWhanlu left out.

XWhanlu is accusing my dimsum food runner, a 50+ year old Asian woman, mask wearing, soft spoken and mother, of “insulting” her 4 year old daughter………(no words were exchanged between XWhanlu).

XWhanlu is standing up and shouting out loud, making a scene. Clearly out of control.

I introduced myself as the manager on duty, immediately apologize for the incident, said I will talk to my food runner later in PRIVATE.

XWhanlu did not like my response..she DEMANDED I tell my food runner to give a table side apology “I am sorry”. (To shame her)

I explained to XWhanlu that is not our policy, we talk to our employees in PRIVATE if there is a complaint, but XWhanlu disagreed, said the correct policy is to have our employee apologize “I am sorry” in person, in public….

XWhanlu said “she would make her 4 year old child apologize”. Again…my employee is a 50+ year old Asian mother, she is not a child, we talk to them in private. (XWhanlu is not understanding basic respect for employees privacy). I responded we are in America, not China, we do not do that here in America.

Here are a few details XWhanlu conveniently left out: XWhanlu started recording me illegally, I did not provide my consent, I told her to stop, she continued. No respect for my privacy, a reoccurring theme. Because XWhanlu continued her disruption of our business, I asked them to leave and the entire meal is comped. She refused to leave and responded by calling the police. The police arrived, informed XWhanlu that nothing criminal has occurred, the business is at no fault, and that they need to leave or it is trespassing. XWhanlu agreed to leave if she received an apology “I am sorry”. The police officer laughed and said, no, that is not happening. XWhanlu called the police on me for being “rude”, the police asked if I wanted to press charges for making a false report. I said NO, just make them leave.