I used to come to this Jersey Mike’s location because the sandwiches were larger and better made than the ones in the city next to where I live. However, after my recent experience, I will never step foot in this disrespectful business again.
I placed an order through the app and selected a specific pick-up time. Despite this, I had to wait at least 20 minutes past my scheduled time for my order. When my sandwich was finally ready, the employee flung the bag at me without a word of apology for the delay or their unprofessional behavior.
I responded honestly to the survey they sent me about my experience. The “owner” followed up, apologized, and even offered a refund along with gift cards to make up for the incident. To be clear, I wasn’t seeking a refund—I simply wanted to share my experience. But to offer a refund and never follow through is a new kind of low.
This location has lost a loyal customer. No amount of convenience or portion size is worth dealing with disrespectful employees and lying owners. I’ll be taking my...
Read moreGreat sandwiches! It was our first time at a Jersey Mike's (rarely ever eat at sandwich places) but the shaved meats/cheeses/veggies taste so fresh! One of the employees (male) wasn't very friendly but the female employees were super friendly and attentive. We were served pretty fast (about 11:30am on a Saturday) and because it was our first time, they gave us free cookies! Really nice bonus and served with smiles. The parking is tight and not many spaces available (as a heads up), but honestly can't fault the store for that. I can imagine that between the hours of 12pm-3pm it's pretty busy, and since this is Dublin, expect it to be overcrowded. The employees can only go so fast when there's over 10-15 people in line, so just have a little patience. Great first experience, will be...
Read moreA family member ordered 4 sandwiches for the household through the app for delivery. The delivery person left us a bag with only 3. We tried calling the delivery line- no answer (we already gave a $10 tip too). We called the store several times- no answer. And their voicemail was full so we couldn't even leave a message. Do not recommend placing delivery orders with them unless you want to be short $12. The sandwiches we did get were incredibly salty and the mushrooms were not well-cooked. I've not experienced this at other locations. I normally love Jersey Mike's and have been a regular customer of a different location for years, but this location does NOT have good quality food or service. Everyone makes mistakes, but if you're going to make one, at least...
Read more