Pizza My Heart — Restaurant in Dublin

Terrible carry out experience last night 12/1. We ordered the 2 for $49 pizza special online. Little did we know how “special” the experience would be.

We got 1 pepperoni pizza and 1 pizza with white sauce and sausage. The pepperoni pizza was the only pizza that was “OK”.

Photo 1 — you can see they made a cheese pizza with white sauce and then threw a tiny amount of sausage on the top at the end when they realized they made a mistake. They also cut the pizza horribly.

Photos 2-7 — the replacement pizza (we told them red sauce instead of white for it), which was just as terrible as the first one, only in a different way!!! The bottom of the pizza was completely undercooked and caked in flour. I had to flip over each individual slice to wipe all the flour off. Disgusting. You can also see the top of the pizza wasn’t cooked all the way either.

There was one staff member who was generally helpful for the replacement pizza. But all the employees were whispering to each other saying they gave our initial pizza to someone else…then they gave us 2 pizzas (the initial and then the replacement) they knew were poorly made anyways. The group working there last night was clueless and disconnected.

My favorite part — they have 1 conveyor belt oven and 3 or 4 other ovens…BUT, they only use the 3 or 4 other HUGE ovens to re-heat tiny pizza slices….Absolutely ridiculous and makes 0 sense. It just causes all their front house employees to run around like chickens with their heads cut off and it delays all the whole pizzas being cooked…

FYI — Whatever whole pizza(s) you’re ordering are going to be delayed because they’re simultaneously cooking whole pizzas to sell for slices only…and they only use 1 oven to do that when they have 4 or 5 total!!! Makes 0 sense.

Whoever owns/manages this business has 0 clue what they’re doing!!! You could not pay me to walk into this place again and deal with their clueless and aloof employees. None the less eat their low quality, poorly prepared pizza again.

We usually like to pickup or order delivery from other places that are 10-15 minutes away, but I figured we’d give this place a try since it was only 5 minutes away. Huge mistake I will never make again.

Not only do I NOT recommend this place, but I will actively alert friends and family to avoid this place because of how horrible the service and pizza is.

DO...

So far so great!! Ive so far been here twice with my coworker and we got excellent and friendly service both times. Staff is cheerful and courteous. First time the pizzas were out at a reasonable rate but the second time they surprised us with how quickly they came out, and so delicious!! The atmosphere is wonderful and we both just loved how they set up the place its pretty! :) Anyways, the crust is perfect for the thin crust enjoyers and while the pizza may not be the sturdiest it makes up for it by literally being so good I'm craving it again as I type this lol. I wish slices were customizable for those of us witg dietary restrictions but with the amount of options there's something for everybody 👍 Huge fan of the big sur, can't wait to see where this place goes it was totally worth the wait....

I'm a big fan of Pizza my Heart and working all over the bay area visit several of their locations regularly. I've been to this location several times now and they are lagging behind the high bar set by the other stores. All the pies today looked overdone and there was an abundance of unsold pizza sitting on the counters and on top of the oven looking sad and dry. The guys behind the counter are nice enough but I don't think they are really engaged in producing delicious pizza. I Don't know what the holding times are on fresh pizza but I should have ordered a whole pie in order to get something hot and fresh. Your other locations are doing it much better. Please give the Dublin location some...