Chili's Grill & Bar — Restaurant in Duluth

Subject: Complaint Regarding Poor Dining Experience and Billing Inaccuracy

Dear Chili's Management,

I am writing to express my disappointment and frustration with the dining experience my party and I had at your restaurant on 05/17/2024. Unfortunately, our visit was marred by several significant issues that need to be addressed.

Firstly, we ordered quesadillas, but upon receiving our plates, we discovered that they were overcooked and lacked the chicken that was supposed to be included. This was already disappointing, but what followed only compounded our dissatisfaction.

Regrettably, our second attempt at receiving properly cooked quesadillas was met with yet another problem: one of the plates had a hair on it. This not only grossed us out but also raised serious concerns about the hygiene standards in your kitchen.

In response to these issues, we requested to speak with the manager, Danny, who agreed to remove my meal from the bill and only charge for the children's meals as a form of compensation. However, upon reviewing the final bill, it became apparent that the adjustments were not accurately reflected, leaving us feeling further frustrated and dissatisfied.

It is deeply concerning that despite bringing these issues to the attention of your staff and management, the resolution was not handled appropriately, and the billing discrepancies were not rectified as promised.

As a long-time patron of Chili's, I had always held your establishment in high regard. However, this recent experience has left me questioning the quality of service and attention to detail at your restaurant.

I urge you to investigate this matter thoroughly, implement measures to ensure food quality and hygiene standards are upheld, and address any training gaps among your staff to prevent similar incidents from occurring in the future.

I would appreciate a prompt response to this matter and hope that appropriate actions will be taken to regain my trust in Chili's as a reliable dining...

Approximately, after 1:00 PM last Sunday March 1, 2020, I visited this location, after church with a party of 5 including myself in the total. We were seated to the left of the restaurant next to the window. In the beginning, we had a pleasant experience. The waiter took our drink order. I requested water with lime. Next, she brought our drinks back that we requested. However, my drink had a particle of some kind floating within my water. As a result, I requested to have another glass of water. In the meantime, I receive my appetizer. I order chips with guacamole. This was the best guacamole I have had in a long time. I also order pasta, but I requested shrimp instead of chicken. Tawnia (the waiter said this was her name and she spelled it for me). As time went on, the situation worsen. One of the members of my party request another glass of water for me to no avail. Consequently, I had to go to the bar to request a glass of water. The bartender gave me a glass of water and I requested a manager for my table. Additionally, our table was never cleaned from our appetizers. We had to place plates on the window sill to make space. When the order finally, came explain to the person that brought the order that I request shrimp instead of chicken. He took the order back, but moments later, the same plate of chicken pasta was brought back the table. The waiter proceeds to ask me " you order this". I explain that I wanted shrimp not chicken. She proceeds ask some irrelevant questions … “Do you want tomatoes on it?” I replied, “I wanted shrimp, I change my mind. By this time, I did not want anything.” Finally, the manager comes to the table and I explain the situation. He asked if I wanted to order something else, but I did not feel comfortable placing another order. I feel that manager could have offered me a gift card. Moreover, my experience in the past has been a good overall.

Three Months Ago 2020 The chocolate cookie is...

First time being at this location and couldn’t have gone better. Went Sunday night 3/8/2020 and whole staff was on point. Hostess was kind and happy and greeted everyone that walked in door and acknowledged them before seating someone in front of them letting them know she would be right with them. I saw the manager walking around the restaurant constantly making sure things were good. Restaurant was clean. My server was Svett (I probably spelled that wrong) but he is a white guy with glasses lol and hes awesome. He was very personable and knew when to come to the table and when to not, attentive but not over the top. He was down to earth and not fake. Our food came out hot and fresh and cooked just right. We got the 2 for $25 deal and some drinks. I got the grilled chicken fajitas and my fiancé got the burger and fries. They were both good. We had the Texas cheese fries for app and cookie and ice cream for dessert. Everything was good and fresh and came out prompt so kudos to the chef as well. We had our 6 month old with us and the car seat was able to sit beside me in the booth and my 6’4 fiancé was able to sit across from me comfortably. They had different sports games on, the atmosphere was nice, not too bright lighting. Mixed crowd, calm vibes. Very chill comfortable location for family or friends outing with cool, chill staff. Honestly probably one of the most smooth, happy outings we’ve had recently compared to some of the restaurants we’ve tried out the past sundays around Atlanta. I’m surprised too because they closed at 11pm but still were letting people come in and seating them and letting them sit at the bar at like 10:50pm without any attitude or looks or anything like they appreciated customers wanting to be there. Definitely will be back to this location. Ask for Svett’s section he’s an...