Baskin-Robbins — Restaurant in Dundee Township

Me and my boyfriend tried to order door dash from this location and the lady over the phone was extremely rude. It's 2 am so I would get being in a bad mood. But I read some reviews and apparently she just acts like that. We placed our order and after a while we checked to see if a driver accepted it. We noticed it said this location hadn't accepted. So we called to see if if went through correctly, and after 3 times calling she finally answered. She was extremely rude, and wasn't answering any of the questions we had asked. She told us that she wasn't accepting any phone/door dash orders, which I don't understand why if she'd have to make it anyway, and hung up. We tried re-calling to ask why and she didn't answer, after 2 calls she answered just to say she was done with this conversation and hung up on us again. We called again to see if there was someone else we could talk to and she refused to answer. I usually never leave bad reviews because sometimes people are just having a rough day, but after seeing other reviews like mine she seems to always be having rough days. I only ever go to this location, so it was really disappointing and I'm still incredibly shocked how rude someone could be....

Usually this is my “go to” location for birthday desserts but never again. I tried to order online multiple times but the ordering system had a glitch, so I decided to walk into the store to place my order. I placed my order about 5 days in advance (when only 2 days is required). I show up to pick up my order and the employees couldn’t find it. They called the owner who said she didn’t make it. They asked me to come back in about an hour. I asked if the owner was bringing it or planning to come and make it? They said make it. I mentioned that they require 48 hour notice to make these so that the ice cream can freeze, correct. She confirmed. I asked why would I come back in an hour if there is no way it will be frozen/ready (considering it is 88 degrees out and I would need to get this dessert home non-melted). Long story short the employees gave me the option of something they had on hand since I needed something for my son’s bday today! Thank you employees and thanks for nothing Baskin...

Went in for ice cream with my kids and friends (another family with kids) 2 ladies were working, older woman and another younger girl with yellow streaks in her hair. Young girl starts taking our order and has a nasty attitude the whole time. Everyone in our party noticed & tried ordering everything quick. Her demeanor was not welcoming and seemed bothered by everything we were ordering. Before she got done blending a shake she told us to go to the other lady to get checked out. This lady was very very nice we checked out no problems.

Drive thru seemed busy but the inside was not. Not sure her attitude had anything to do with that but wouldn’t be...