Culver’s — Restaurant in Dundee Township

I went through the stove through this evening to order a value basket and wanted a small custard with salted caramel and cookie dough. I was told that they were out of custard. I said no problem and drove around to pay. I had to pull up to wait for my order. There were 2 others cars in front of me waiting. When my food came out, so did the order for the person 2 cars up from me and wouldn't you know it? They had FOUR orders of custard. I asked the guy who brought out my food if they were out of custard and he said no and that they were just really busy, which they were. I called the restaurant about 10 minutes later and asked to speak to management. The lady said it was her. I asked if they condoned lying about the machine being broken and she said that she didn't say the machine was broken but were out of custard. I said so it's ok to lie. She said in the moment there were people inside that were waiting 20 minutes for orders and others that were there before me. I will say she did apologize but I mentioned how they could have just mentioned that they were busy and it would be 20 minutes if I wanted to wait. She didn't give me the opportunity to make that decision. I asked for her named and she said Michelle and followed it up by saying she just wanted to make it clear to me that she didn't say the machine was broken but that they were out of custard. Again, it's the fact that you lied! Unreal. Nothing else was done and she didn't seem to care. Oh and she wanted to make sure I understood that they were busy. While I'm not the type of person that says the customer is always right, the fact that she didn't think anything was wrong with lying and wanted ME to understand they were busy and not offer anything but barely an apology is ridiculous to me. Go elsewhere. That's a culvers in lake in the hills that has always been great. I'll drive 15 more minutes to avoid...

Went there on a slow weekday afternoon. My daughter just came back from school and she was starving. Went to the drive-thru, was trying to place my order, however for whatever unknown reason, Culver’s managers decided to have a non-native English speaking person (read: a person who has a very hard time speaking and/or understanding English) at the intercom. She COULD NOT understand what I was asking, and without apologizing or acknowledging her lack of understanding, she just left me there waiting for a few minutes. Finally she came back on and tried to take my order again. After almost spelling out each word for her, she told me to full forward. There was no “here is your total” or anything like that. I was a little confused but did move ahead. At the window, she said “here are your fries”, and when I asked where is the rest of my order, she VERY RUDELY told me that’s all I had ordered. At that point I told her I’m going to go ahead and talk to the manager, and she was like “yea go for it”. I couldn’t believe my ears, and my daughter was asking me why the lady was being so rude. I did go and talk to the manager, he assured me he will discuss this issue with the scheduling manager. We placed our order inside, but still ended up waiting way longer than usual. The order was very simple and uncomplicated, can’t imagine why they’d have us wait almost 20 minutes for 2 items. My daughter was very upset and kept saying that she is very hungry and where was the food.. I mentioned to the manager that I used to have issues with that particular lady at the drive-thru in the past, but this was just my first time complaining, as I’d rather complement business than complain. Not sure we will be coming back to this Culver’s, unless they put better-trained and polite staff at...

I am a Door Dasher and I am reviewing this place solely based on how they provide horrible service for this issue. Two weeks ago I picked up an order for Door Dash, and upon picking up the order, certain places don't let you proceed unless you put in a confirmation code. The receipt was missing two numbers, and I had to contact Door Dash to provide me with the code. Luckily they were able to give me the code and I was able to finish my order to deliver.

The second time was an absolute worst nightmare. I picked up an order for a customer. And of course as I look at the receipt, it was missing three codes. I contacted door dash support and as always they were no help. They marked the order as picked up, but on my end it would not let me proceed unless I had the confirmation code. So I lost money, time and gas because Culver's refuses to fix this issue.

I called to speak to the manager. And instead of her taking responsibility, she blamed it on Door Dash. She said whatever comes through door dash, it's on their end. I called door dash and they confirmed with me that it's not on their end. The manager refused to acknowledge this issue and just pointed the finger at door dash. If you are the manager your job is to fix these issues and oversee customer satisfaction. But no instead she was being rude and incompetent about her job. If you can't fix this issue then you should not be the manager in general. I already went ahead and called door dash to report her incompetence and laziness.

If you are a door Dasher not Uber driver. Just know if you need to confirm an order, to proceed, you will have major issues. And if you call the manger she will just...