Chipotle Mexican Grill — Restaurant in Dundee Township

Chipotle Review: Tacos Were Great, But the Burrito Bowl Was a Letdown

I’ve always been a fan of Chipotle because their food is generally high-quality compared to other fast-food options. This time, I ordered three tacos and a burrito bowl for delivery, and my experience was mixed.

Tacos: Absolutely Delicious

Let’s start with the good—the tacos were amazing. Super flavorful, fresh ingredients, and exactly what I was hoping for. Every bite was satisfying, and I’d absolutely order them again. Chipotle does tacos well, no complaints there.

Burrito Bowl: A Huge Disappointment

Unfortunately, the burrito bowl was a disaster. First off, it was half full, which made it feel like I didn’t get what I paid for. I specifically asked for extra cheese, but as you can see from the picture, there was barely any on there. On top of that, the way it was thrown together made it look like a sloppy mess. I understand that presentation isn’t always perfect for delivery, but this was next-level bad. It honestly felt like they just rushed through it without any care.

Overall Experience

While I still enjoy Chipotle for their quality ingredients, this experience left me disappointed. The tacos were great, but the burrito bowl felt like a waste of money. If I go back, I’ll stick to the tacos—or at least make sure my order is right before leaving if I pick it up in person. Hopefully, this was just a one-off bad experience and not a sign of...

Walked in and immediately noticed how dirty the restaurant was. The tables were very dirty and the station were the food was being made was covered with food that was overflowing from the other containers. Everything looked like it was just thrown about. The workers were struggling to wrap burritos and some of them were goofing off. Once i received my food it was the most bland tasting burrito bowl i have ever gotten at chipotle. It tasted nothing like actual chipotle food that i have ordered countless times. After i couple bites i physically could not eat more. My stomach was aching. The aqua Fresca i had also bought tasted dirty, as if the dispenser had not been cleaned in a long time. I asked for a refund and when i was told a manager would be brought to me they send the worker back with a number for customer service. If you want to throw your money away and possibly get a stomach infection then this is the place to come to. I wish i could give zero stars. This place needs to be closed down. Did i mentioned the were out of lids (had to wrap my bowl with aluminum foil) and only had large soda cups? Save yourself the anger and disappointment and just dine at Gabutto Burger’s that is next door. That is one of the best restaurants in the area, I have had nothing but excellent experiences...

Ok my family and I love Chipotle! However we went to the Chipotle on Randall Rd at Rt 72. Elgin basically. I ordered 2 quesadillas and 2 burritos. When we arrived home, the quesadillas looked like they had been thrown on the ground and the foil paper was balled up like a pool cue ball. The burritos were cold and not even a hint of warm ness. I complained and was assured By TIM the manager that I could come back and get my order replaced. But who wants to do that when your 15 minutes away. We decided to give it another try today and I called the manager TIM before we even ordered. TIm answered and I told him about our bad experience the last time. He assured me he would write my name down and have it right this time. Again 2 kids quesadillas and 2 burritos. Got home and the 2 quesadillas have guacamole dripping out of the sides in them so barely any cheese and a ton of guacamole?!!?!?! So my wife had to make my kids quesadillas for our kids. I WILL NEVER return to this location again. There is something wrong with this location and it is horrible. I should have read the bad reviews on here to begin with. They all are similar to mine. And beware of the 5 star reviews that pop up right after my review, saying things were clean and great those are employees and friends trying to cover...