Dunkin' — Restaurant in Dundee Township

Horrible experience.

Stopped by this morning before work to get a coffee and sandwich. I am lactose intolerant so I ordered a black coffee. NO Cream, NO Sugar.

When I finally got my order I checked the cup and it had been marked black. I even asked the lady are you sure this is black coffee because I cannot have dairy, I get really sick. She got really defensive saying yeah it’s black! It’s marked “black” and I even asked the person who made it!

So I took the cup and let the coffee cool on my commute to work. Once I started drinking it I noticed that the coffee tasted sweeter than usual. I open the lid and I see the coffee has a cream color and is full of sugar. So much for no dairy… I asked multiple times to make sure it’s black and I got the coffee loaded with cream. I tried eating the sandwich I bought to see if that would offset the stomach pain that I was having and it was stale and hard as a rock so I threw it out.

Never going back to this location.

Incompetent...

I had a very bad experience, and I stop to going there. Every time I went, an old lady that is attending after 11:00 p.m. was very rude and mean. Also, was very racist, (being a hispanic) and always was asking if we talked spanish. She started screaming and she showed very upset about the orders. Also, last time about two weeks ago, she came to the window and asked if we talked spanish, and that she listened that we said a bad word. I asked her: "What is happening with you? We don't know what are you talking about!". Then, I asked her to bring me the phone of the manager and she refused to do it. After that, she told us not to come back. I called to the customer service, and I am waiting for a response. Very irresponsible for the Dunkin Donuts Co. to have a lady that treat people bad. What is your customer service policy? What is wrong with that lady? I followed her advise and hope that nobody return there. CUSTOMER...

What ever happened to customer service? They never get the order rite. This is my final time going to this location. I orders the 2 for 5 sandwiches and one large coffee and a vanilla drink . I got to the window and the only Thing there was a large regular coffee. Its like i never said my order . Plus the lady that was working the window had dirty hands ( no gloves). She said it was flower? Why is she dirty touching everything before washing her hands?this store is cross contaminated. All it takes is one person thats dirty to start getting people sick. Also i was treated really rude she laughed when i asked her why are you touching the part i put my mouth on with her dirty hands . she asked if i still wanted it after all this and when i said no she just walked away and left me at the window. Wow i will never go back. And im sending everyone i know a message of what happened at...