Taco Bell — Restaurant in Dunn

I ordered food through the Taco Bell app. Upon delivery, we were missing some food and all of our drinks. This order total was $60 worth initially. When calling Taco Bell, they told me that I needed to contact DoorDash Because even though I ordered it through their app and they got the proceeds, DoorDash were the ones that delivered it. When contacting DoorDash, they told us they couldn’t do anything about it, That I would have to call the Taco Bell 800 number to speak with somebody about getting re-delivery or a refund. The woman from DoorDash stated that they did not make any proceeds other than the delivery fee and this is why I would have to call the Taco Bell number. Now, the only reason I did not go out in public to get my own food was because I tested positive for COVID-19 yesterday. After calling the Taco Bell 800 number as directed, anfter one ring an automatic message started stating that they were closed until Monday. I called the Taco Bell location explain to them the situation. The option I was presented was in order to get my items that were missed, I would have to drive all the way To Taco Bell to get the items. I will be calling Taco Bell to get a refund hopefully Monday. Unfortunately, even through drive-through, this is not the first time that items have been missing. Although the drinks were missing due to the driver forgetting them, the items in the bag were completely on Taco Bell. I would also like to add the quesadilla was completely smashed into a bundled mess because it was put in the bag sideways while hot squishing the quesadilla in a pile of mess. Lesson learned, avoid...

I went through the drive thru on my lunch and ordered two taco supremes and the limited edition nacho box I ordered chicken and wanted beef but I didn’t realized that I messed up my own order until I got my food and parked in the parking lot when I went back inside with the food and my receipt I asked for the manager and explained to her what I did wrong and even apologized to her as well and just wanted her to remake the box for me I wasn’t coming in upset or asking for a refund because it was my mess up I just wanted the box to be remade because I don’t eat the chicken from Taco Bell … instead she just stares me down and says only how she will remake my food again is if I buy the meal over again and I let her know I never heard of that before so I have to reorder my food again get charged again for the same thing I’m bringing back to you with proof I bought it and apologizing because again I messed up I just never heard that before… she never even gave me back my receipt with proof of the refund and she had everyone staring at me as if I’m such a problem to her because i messed up my own order and just wanted it to be fixed because i messed up …. Crazy thing is my mother is a GM Of a Taco Bell in charlotte and my aunt works for the one in Dunn nc … I don’t get why the attitude and everything is for when I literally brought the older lady the food and proof … I would like to be contacted by the...

We had a large order to fill for 13 people. We placed the order online at 12pm that same day to be picked up at 5 pm. We got there at 5:15pm and was told to pull forward. They then gave us our drinks and told us to park in the front and they would bring out our meal. After sitting there for 30 minutes. I went inside to find out what was going on. They said oh they are making it now. Again we had ordered it to be ready at 5pm. It now was 5:45pm and still had yet to receive it. At 6pm, I was handed our meal. The lady said she had made it earlier and since it had sat there so long they threw it away. I informed her that we were only 15 mins late. I told her unless you made it extremely early which I highly doubt, I think you overlooked the order and forgot about it. I told her It shouldn't take 1 hour to make 24 taco's, 24 burritos, 3 12 packs of Cinnabon Delights and 11 Cinnamon Twists. We didn't even have a complicated order. The food was horrible. The meat was mushy and the Cinnabon Delights were cold. This was the worst experience at a Taco Bell. You would think they would have given a discount for their mistake or offered to give some drinks for free or give us a discount for the next time we ordered. But nope they lied to my face. Well guess they won't get our big order next time. Don't go to this Taco Bell it...