Domino's Pizza — Restaurant in Dunwoody

everything was terrible. the app states the delivery would’ve been 25 mins, well it’s now been about 1.5hr and i have nothing to eat. why? because they didn’t leave the establishment until 8:45pm, mind you i ordered at 7:50. they said they only had one driver and couldn’t send it out until she got back, cool. i waited. waited another 45 mins and Kelly’s still nowhere to be found. i left specific instructions on how to find me and where to leave my food.. did she follow them? no. she got lost and left my food on the ground and snails and ants swarmed within seconds. not only that, she forgot one of my items and would have to yet again go back for it.

at this point i have called 4x and spoke to a jonah who told me because “i threatened to cuss her out” (i asked for someone else to deliver the item that she forgot cuz if she showed up id prob cuss her out) i was no longer getting my left out item due to their policy, they take threats VERY seriously.

don’t ever order from this location. they don’t care about how long you’ve waited or the money spent and blames everything on the app instead of owning up to their incompetence. ordered 7:40,...

On 09/26/2025 at approximately 6:40pm I decided to stop into this dominos to get something quick to eat for me and my two children. I was told that my order would take 15-minutes. We went to the nearest gas station and returned a little over 15 minutes. When I went inside I was told by one employee that the pizza needed 5 more minutes I sat outside for an additional 10 minutes and went back inside to check if the pizza was ready.” And another employee told me one more minute. I informed the manager that my son was experiencing an illness and I would like a refund. The manager looked at me and said “You should be in the hospital, and your not getting a refund because you paid in cash and you might as well wait because your food will be done quicker than a refund that your not getting. To not escalate the situation any further I voiced my frustration with the managers remarks and as I was leaving I was called a derogatory racial slur which I choose not to repeat. I am African American I have never experienced racism and today...

I go back and forth between Pizza Hut and Dominos (depending on what kind of pizza I'm wanting, Dominos for Buffalo Chicken). Within a week, I had a three and a half hour delivery from Pizza Hut and a two hour delivery from Dominos. I will NEVER order from that Pizza Hut location, but Dominos handled the situation 100 times better. I received a call within minutes of ordering online informing me that they only had one driver (a couple had quit) and that delivery would be about two hours, and they followed up again at about an hour and a half saying it'd be within 30 min. I'd been drinking so couldn't drive, but I thought they handled it much better than Pizza Hut and their past history of giving me quick service, I have ordered from them twice since this incident last month. I obviously wasn't thrilled about a two hour wait, but the manager at Dominos was honest and up front, and he managed expectations well. Pizza Hut could learn a...