Al's Fish & Chicken — Restaurant in Duquesne

I recently visited this restaurant and was disappointed with my experience. My fries were undercooked, so I contacted the restaurant at 3 PM to address the issue. While they offered to replace my fries, I explained that I was on my lunch break and wouldn’t be able to return for several hours. Unfortunately, their only solution was to replace the fries, insisting that this was their policy.

As a small business owner myself, I understand the importance of customer service. If a customer has an issue with their order, it should be corrected in a way that is fair and convenient for them—not just what works best for the business. A simple credit or refund would have been a more reasonable solution, but instead, I was left with an incomplete meal and no real resolution.

Customers shouldn’t have to fight for fair treatment when a mistake is made. I hope Al’s Fish and Chicken reconsiders how they handle these situations in the future.

Many businesses assume customers are trying to get something for free because, unfortunately, some people do take advantage of refund or replacement policies. However, this mindset often leads to poor customer service, where legitimate complaints are dismissed or handled with resistance.

A well-run business should be able to recognize the difference between a reasonable complaint and someone trying to scam them. If mistakes happen frequently, that’s a reflection of their quality control, not the customer trying to “get over” on them. The best businesses focus on customer satisfaction because they understand that a happy customer is likely to return, leave positive reviews, and recommend them to others.

It sounds like this restaurant needs to shift its perspective and realize that valuing customers leads to long-term success—not just protecting every dollar in...

I ordered from this location thru doordash and I am horrified on how my food came to me, what the food looked like and how the food tasted! And lastly how Al's and doordash treated my family and I when we told them of our issues! We ordered a deluxe steak hoagie, a cheese burger, 12 whole wings and a family size onion rings. That came to $70! The burger came as a hoagie which wouldn't be a problem if it actually had more meat than lettuce! The wings weren't meaty and lastly the onion rings were BURNT TO A CRISP!! Every one of them! The bag was ripped wide open! So the driver could touch the onion rings! We reached out to doordash and they offered a $5 coupon and said "we hope that takes care of your issues" I'm tired of companies taking their customers for granted. Please see photos...

I am so sorry that I ate my food before I could take a pic of it 🤦🏽‍♂️🤷🏽‍♂️🤣🤣🤣 All I can say is that this place surprised the heck out of me! I really didn't expect the food to be THIS good! I came into town from Cleveland, Ohio, and my cousin recommended this place to me (we went together). I told them I was going to write a review on how deli the food is, and how won the service was as well. Kudos to you guys. You really know how to cook. I recommended the fish and wings. It's near Kennywood, so if you plan on spending some time at the park, please give Al's a try. It's really not designed for dining in, hence the three stars for...