Wendy's — Restaurant in Durham

My one gripe about this store that I face in all the time that I have come here. I came to this location at 10:45am way before lunch time and nobody was here. I ordered my food and accidentally left off a burger. I drove around to the window and politely asked if I could add on one double stack, plain with cheese and was told that they couldn’t add on anything at the window. They couldn’t (more like didn’t want to) add on a single sandwich to my order. I was forced to either come through the drive thru again or go in and order it. So I wasted more time of my day by going in and waiting for a single burger to be made in 30 seconds. Why waste my time Wendy’s? Nobody was even behind me or even ordering in the drive thru. Called corporate’s number after I was told that was corporate policy and corporate said that was not a policy that Wendy’s has. I’ve never had a problem with this at ANY Wendy’s location but this one. If it was rush hour time, lunch, or when people getting off work, I understand. But when I’m the ONLY one in line that doesn’t make any sense. Get it together Wendy’s.

Positive for the visit: food was excellent (this is the only thing that is holding...

This store has been notorious for giving out wrong orders. I am home sick and I placed a mobile order for family through grubhub at 8:59pm the restaurant gave my driver two doordash orders that where obviously not ours. My order was canceled because according to grubhub they had lost my order. I reordered it at 9:53pm. My driver got the food delivered at 10:14pm, the restaurant sent me the 2 hour old food instead of making fresh food. I work in food industry it is extremely unhealthy to eat food that has been sitting at room temperature past hour and half. Not to mention the food wasn't in the restaurant when the driver went back so someone else had take my food from the restaurant and they still thought it was ok to resend this old food. The food that got delivered at my place we opened and touch and I bet those people got their old order too because this place doesn't care about it patreons. Needless to say the food was unedible I paid nearly $60 twice, and two and a half hours later and we still had no food. Would not recommend this location to anyone and will actually always...

My girlfriend and I were going through the drive-through, the guy at the speaker was pretty rude and rushing us. They were also not busy their was one car that arrived behind us while ordering, and took quite a while to get us through. We got our order as normal but when we got home and I grabbed my chicken sandwich I noticed it very cold and took a look but everything looked normal just cold I thought they had it sitting and was upset but when I took a bite I had to rush to throw it up because the chicken was RAW!! After being sick for the moment I checked all the other food for and raw meat or such and thankfully everything was fine. The chicken looked breaded and cooked but was raw right past the breaded part. Of course we were disgusted and went back to the drive through for a refund and asked to speak to the manager and he came shortly after. We had to ask several times and refuse his wanting to remake the sandwich but did get our refund.we did give them all the food back he said he could take care of throwing it away a for us . not going back after this. (Figuring out how...