Davanni's Pizza & Hot Hoagies — Restaurant in Eagan

I love davanni's. It's my go to Pizza in Minnesota. I had a bad experience with the quality of food tonight. I don't leave a bad review, but this time I have too. The quality of the food I received tonight was nothing less than garbage. I called and explained my issue and they tried to fix it. The only problem was that whoever made my first order made the second. The bread on my hoagie was f old and stale, both times. I feel so bad for the nice lady who tried to make it right! I guess Tuesday night at davanni's is give no shitz night. It's game 6 of the Stanley cup finals so I would hope a Minnesota pizza joint would have it together. I guess I should quit hoping. I'll be driving all the way to Burnsville next time to avoid getting a sandwich made from two day old bread and workers who just don't care what they put out. If you don't want to do your job right, quit... For all of our sakes 👉👈

I just got a response from davanni's in Eagan. I will not be calling them. I will not respond. They crossed me twice in one night. Fool me once I understand. Fool me twice and there is no third chance. I love davanni's but refuse to go back to this one. I'm sure you know who I am at this point. I give solid reviews. The fact that I gave you this review speaks volumes. I want zero compensation. I tried that and you delivered to me the same garbage as was delivered the first time. There's no third chance. Feel free to call me. I know you have my number. Also, I still have the last two orders as they were delivered. Garbage.. Feel free to come and pick these orders up and train your employees on how not to make food. Again, I love davanni's, but you killed the experience. I'm doing you a favor by not posting pictures...

I have loved Davanni's for decades and apprecite their consistency in quality. We ordered pickup and we were told 25-30 minutes. When I went to pick it up, it was not ready, but everyone was working hard. I waited an additional 10 minutes, but again, they were very busy and there wasn't a single employee standing still. When they brought out the pizza they apologized, a part of the pizza had gotten torn off from the edge. It happens, but what I did not expect was for them to give me an additional solo pizza to make up for the imperfection! Great customer service! I tried something different tonight and got the thin crust as well as the traditional. We always order traditional, but I do love a thin crust. Have to say the thin crust is just not worth it. I'll stick to my usual going forward and keep it traditional.

UPDATE 5/22 Tonight, we ordered a large, traditional cheese, but this time with extra sauce. The extra sauce was the best call we've made....

First I want to start off by saying the food here is amazing! However, the service is questionable. I ordered online and they have a tracker to see when your food is ready for pick up. Well I waited at home until it said my food was ready for pick up and began my drive to the restaurant only to get there and be told it would be a couple more minutes. Then that turned into 10 minutes!!! Don’t get me wrong, I don’t mind waiting for my food but when they Lie and say it’s ready when it’s not it’s annoying! I’m not sure why the employees there are marking that my food is ready for pick up when in fact it is NOT ready. Maybe because they want to look like they are on time on paper? When they really aren’t....? It’s frustrating for me when I would’ve rather waited at home instead of waiting here when I have my...