Helpertech Cell Phone Repair Eagan — Local services in Eagan

Took my Samsung Note 4 to have the charge port replaced. New port worked fine, but they broke the screen in the repair process. 1 week wait to order a new screen (they did not charge me for the screen). Phone put back together and got no reception. Took it back and they replaced charge port again (antenna is attached to charge port). Broke the screen in the process again, 1 week wait for new screen. Phone put back together and volume buttons and softkeys do not work properly (phone has reception but immediately falls to zero when making a call). Took phone back to have reassembled, broke screen in process, 1 week wait for new screen. Total of 4 weeks without a phone. Now I have one that cannot make or receive calls indoors due to poor/limited reception. Hardware blames provide, provider blames hardware. Now I have a 5.4 inch tablet. Waiting it out until upgrade in August.

Having said that, the staff is EXCELLENT! Very knowledgeable and attentive techs. Kept in contact with me every step of the way. The problem is that they do not stock Samsung parts. Also, the Note 4 is like 3 years old now so I can understand why they wouldn't keep parts on hand. If you have an iPhone however, this is the place to take it. Choose between new and used parts, lifetime warranty, 15 minutes service since parts are well stocked, lots of freebies with purchase. The young lady who worked on my phone was friendly, professional, and devastatingly good looking (not that that has anything to do with service). Overall, I highly recommend this place if you have an Apple product of any kind. Otherwise, be prepared to wait for...

Employee (Katheryn) Was extremely polite and friendly. Seemed knowledgeable.

Needed the screen on my IPhone 7plus replaced and all seems good. It was completed when they said it would be.

However, it was disappointing how they advertise.

15 min iPhone Repair: they charge you A fee. This is not disclose on the website.

Free $20 Credit with every iPhone Repair: this is stated multiple times on the website, with on one spot with an “*”. No where on the page is there a reference to the asterisk. You only receive this credit if you scan the symbol and write a review immediately. If you don’t do the review, no credit

I was eligible for a discount due to being a first responder. I had to remind her at payment time of the discount. Normally this is not a big thing, but with all the other tactics of up charging, is this another one?

Quality of work was there. But suspicious of business practices.

Side Note: After my visit, I went home to review the website to ensure I did not miss anything on the website. I am known to 'glance' and not see the details. The website states Multiple times the "15 minute service " with NO reference to the additional fee. It also states multiple times that every iPhone repair gets the $20 credit, with NO reference to the prerequisite. There was one statement with an *, but there was no reference within the page of the website for that *. False...

Most Current Review updated 12/22/20: These are great people to work with. Their extensive experience and helpful knowledge with electronic products is quite evident. The prices for performing equipment repairs and battery replacements are very reasonable. Also, many services such as a battery replacement can be performed while you wait. It's reassuring to know that Helpertech is available to support my tech needs.

From Previous Review: I visited the Eagan, MN location today to replace the battery on my iPhone. The holding capacity had diminished and required constant charging. The cost was $29.00 plus tax. It only took about 5 minutes and I was on my way. Unlike the Apple Store, no appointment or waiting is required for immediate service.

I also learned something today from Scott at Helpertech: My iPhone screen was bulging outward and it has been for quite sometime. Scott explained that is a telltale sign of a failing battery that is expanding in size and pushes up on the screen. I thought I had somehow previously bent the phone housing, which made the screen pop-out.

Besides Scott, I have also worked with Jayme, Cassie and Brett for repairing other tech equipment, as well as purchasing lightning cords, an iMac and other equipment. They stand behind their work and provide prices that are very reasonable, especially when compared to...