Sam's Club Bakery — Restaurant in Eagan

I typically don’t prioritize sending feedback about my shopping experiences, but in this case, I want to recognize a staff person who truly made a difference and helped impact a milestone 60th birthday celebration for my husband. Unfortunately, I didn’t catch her name, but she’s a cake designer who worked on both Saturday and Sunday, October 6–7, 2025. She was wearing an orthopedic boot, which should make it easy to identify her.

Planning the surprise party brought plenty of last-minute anxiety, especially finding the perfect cake. I had spent hours searching for just the right image and settled on a photo from a Dead concert at the Sphere, with John Mayer’s hand playing guitar a focal point that was surrounding by vivid, psychedelic mix of colors. After a few unsuccessful attempts to place this kind of order online (apparently only available as a walk in), I came into the store near the 2pm deadline for next day service.

This staff member immediately understood what I was aiming for and used her cake designer’s “eye” to bring it to life. She suggested splitting the image in half using the baker technology to achieve full image coverage on the cake, offered creative guidance on messaging based on other things I had, and helped finalize a matching set of cupcakes (and quantities) with gray and red icing to coordinate with our cookies. Her patience, creativity, and understanding turned what had been a stressful situation into a truly joyful one. The guests loved the cake and cupcakes—there wasn’t a crumb left (some guests had two or three pieces!).

What she did was her job, but the patience, understanding, extra creativity, and genuine care were all the customer service ‘wows’ that made the difference – a difference worth letting you know about! Please do let her know that her small acts of kindness and assistance definitely eased my anxiety to help make my hubby’s surprise party a huge success. Having people like this at Sam’s is the kind of experience that forms brand or store loyalty. It’s Sam’s Bakery forever for us!!!

With heartfelt...