The Home Depot — Local services in Eagan

My sister bought a washing machine for our mom age 84. Mom has very low income and mobility issues, a very bad knee. My sister was careful to measure the space and ordered a machine but when delivered the installation crew could not fit it in the laundry closet. Not only did they leave it hanging out with the base raised up on the track of the closet, they had no caring about how the machine could never work for her in this tilted manner. They told Mom it was only an inch too big and that she could literally have my brother in law cut off the pipe in the back to push back the machine. Mom lives in a condo so she would not be allowed to cut a pipe in the building. They ran a rinse cycle even though the machine was not level and can’t be leveled. They told mom all washers are the same size which is absolutely not true. They told her the only other option was a miniature washer. That was not true the Samsung is 29 inches and several options are available at 27 inches. They deliberately pushed her into signing for the improperly installed machine. Had they let Mom have the time to call my sister it could have been traded in for a properly fitting machine. They had mom sign a computer tablet without explaining that meant she had accepted it as is.They did not show her what she agreed to or give her a copy and she has no computer. My sister called the store and was told the delivery people have no expertise at all or knowledge about correctly installing a unit evern though we paid for installation. Home Depot said Mom should have known better. Our Mom is highly trusting. The unprofessional delivery people tricked her into accepting the machine that she now can’t use and my sister can't return . My sister works hard to help Mom and Home Depot says it’s only buyers remorse. I chipped in and we will get Mom a new machine elsewhere. Home Depot says they have no obligation to assist Mom. This is a huge financial setback for our family.

Fast forward to 2022 and I ordered a freezer for a friend from Home Depot. They would not agree to connect with the home owner for delivery and actually left it lying sideways in the snow on the front yard. I made a huge fuss and got a full refund but I am afraid I will never dare to order an appliance from Home Depot ever again. Warner's Stellian is magnificent. I go with them now for everything. I think this is my only negative review ever....

This i a late entry back in mid-June. I needed to pick up a can of wasp removal spray, so I went to this home depot, forgetting I had my dog with me. Concerned about leaving him in the car since it was 98°F That day. I made sure to look up if Home Depot was Pet friendly. It said yes, they were(I did misinterpret this and missed the part where it said service dogs only that was my fault). My dog is about the size of a football it easy to keep him in line. So before we go in, I walk him to prevent any accidents in the store. He does his business. So we go inside. Employees look at us but don't say anything. So we continue I got a little lost looking for the wasp removal spray we pass a few fridges and washing machines my dog is staying right next to me no trouble we get a few looks from employees and customers but still no one says anything. I realized we went the wrong way, so I turned back past the washing machines and fridges again, still having the dog right next to me, still getting stares and no words. I find the wasp spray. Twords check out, we pass a few lawn mowers. Dog still right at my side. An employee says "ma'am that dog can't be in here." I say, "I'm sorry, I thought the place was pet friendly. Since I am just getting these, can I just check out and leave?" The employee says yes and lets me know that's for service dogs only. But then immediately turns around and starts questioning. If I pass anything machine wise, I answer honestly. Then, without proof, they starts to accuse me of letting my dog pee on stuff(which I know is not true cause I kept him right next to me) so I get defensive and explain that he did not pee on anything cause I walked him outside first to get his bussiness out and that I kept him right by my side and watched him closely. The employee responded with whatever, just checkout and get out. They...

It seems Home Depot doesn’t want my to post my review on their website. After you post a review - they say it’ll take up to 48 hours or whatever. It’s been longer than that and my review is not there. Weird?!?

Either way, I’m very disappointed with my recent purchase. I love Ryobi brand tools and my collection has grown significantly! It’s unfortunate that they are exclusive to Home Depot.

This is the 2nd time I've purchased a Ryobi Brand item that had been used. First time was at the APPLE VALLEY, MN STORE #2833 where my fiance purchased the 20” Brushless Mower. The box was sealed with wood patterned duct tape which he thought was weird but didnt second guess it because when you go to the store to buy a new item at retail price - you assume its new right?! It was not in the clearance section, no “open box” label or reduced price label and Home Depot isn’t an outlet store right?! Low and behold, upon opening it - there were still grass blades in it and half the parts including the manual was missing. Sure yeah, we returned it for a new one, problem solved which is fine and dandy but wasted time and irritating as heck! Today, I go out of my way (due to stock levels and yeah, it was only a few extra miles but still out of my way) to pick up the 6 gal Wet/Dry Vac at the EAGAN, MN STORE #2813. I learned my lesson and made sure to pick the box that was sealed and looked like it hadn’t been opened at all. And what do you know, it was used!!!! Took pictures this time to share. Must be a common practice for Home Depot to put returned and/or used items back on the shelf at full retail for Home Depot. Wasted time once again!! Make sure you’re checking that the item your purchasing...