Swig — Restaurant in Eagle Mountain

TL;DR: The drinks are fine; management isn't.

This is an angry-dad rant, so take the wall of text for what it is: my only way to vent. Yes, I know my frustration is a first-world problem. In the grand scheme of things, none of this matters. But I'm a dad, and it pisses me off when people mistreat my children—even if those children are technically no longer children.

My daughter is home for the summer. She loved working at this Swig for over a year while in high school and so began working here again to earn money during her college break. Soon after she was re-hired, the company began a region-wide contest, the prize for which was a "golden tumbler." In the Swig world, these tumblers are nearly mythical.

My daughter decided to go for it, and she's a very all-in type of person when she sets her mind on something. She worked insanely hard over the course of the contest, picking up as many extra shifts as she could in order to have more opportunities to sell. However, she became very frustrated when learned of some practices that were happening that she felt unfairly skewed the numbers. She brought her concerns to management and was summarily written up and disqualified from the competition for speaking negatively about fellow employees and the competition.

So, after working herself nearly sick (sometimes 12 hours per day) , selling over a thousand dollar's-worth of cookies for this company (over twice as many as anyone else in the entire region) she was rewarded with a reprimand and disqualification.

Watching this play out as a bystander, unable to swoop in and save the day because my daughter is an adult and more than capable of dealing with her own problems, has been infuriating. And to be clear, there's nothing wrong with the drinks at this Swig. How could there be? They put syrup in soda. I've gone here hundreds of times (yes, I have a problem) and even when they occasionally get an order wrong, who cares? It's soda. But my soda addiction and I, along with anyone else I can convince, will never spend another dime here. And since Swig, and the untrained kids they’ve put in charge of this district and location, clearly care less about effective management than they do about protecting their reputation, I found it only fitting to complain as loudly and as publicly as I'm able.

And Swig: don’t bother responding to this review with empty platitudes....

I’ve been a loyal Swig fan from the very beginning—but the management at this location treated my sister in an absolutely deplorable way. After working 56 hours in a single week and selling more cookies than anyone else in the region, she was “rewarded” with a write-up simply for reporting unethical behavior she witnessed from a coworker during a company-wide competition.

To be clear, she didn’t name names—she just wanted a fair and honest workplace. Instead of being thanked for her integrity, she was disqualified from the very competition she had worked so hard for—despite having sold over $1,000 worth of cookies and outperforming everyone else.

Yes, I’m biased—she’s my sister—but any business should recognize that punishing a top-performing, loyal employee of nearly two years is a terrible look. Do...

I ordered at the window because there was no one standing outside and the person at the window rudely told me that they have a rule they do not take orders at the window. I’ve never been told that at any other swig location I’ve been to. Usually when there’s no line they take your order at the window. They forgot to give me the cheese on pretzels and the shark on my kids drink that it always comes with until I had to remind them. I was treated like an inconvenience and annoying for asking for those things. Then I drive away and realize I was given the totally wrong drink. I’m very unsatisfied with this...