walked in and was the only customer inside. Ordered a bowl. Patiently waited for 20-25 minutes while watching other customers walk in, order, and receive their food first. Eventually another customer called out the teenage boy employee for making other customers’ food before his. Come to find out that his girlfriend ordered after and he made her food first. How do I know it was his girlfriend? He gave her a long hug and a kiss at the counter (while customers were waiting on food).
After the other customer complained I stood up and asked where my food was as it had nearly been half an hour. Teenage boy employee said bowls take longer and if I wanted it faster I should come back and help.
I can take long lines. I get it. They get busy. But being talked back to is not ok. Ever. I sat patiently and didn’t say a word and the moment I call them out for taking an excessive amount of time and prioritizing other customers who came in and ordered after me is not ok.
I will never return to roxberry. Their food is overpriced anyways.
Not to mention their employees lie about what happened and slander me to defend themselves....
Read moreBOGO day, you expect it to be busy. We did NOT however, expect to wait for over an hour and a half. If we expected crowds, you would think that the owner or manager would have also. There were 3 teenagers working, and working HARD. Truly, they did as much as they could do, and were pleasant even to the upset people. Shame on management for not being there to help, not scheduling better, and not being there to hear the upset customers. The blenders didn’t work, there was no system in place for who ordered first got it first, it was chaos. People were asking for refunds after waiting so long and the poor kids couldn’t do that because none were managers. I’d be surprised if any of those workers stay working there. I wouldn’t, and would not allow my kid to be in that environment. They all deserve raises and bonuses. If management changes, we...
Read moreNot worth the cost... Extremely hard to know if its vegan or even whats in anything. I had to have help from the worker googling the ingredients...no one knew what wasnin it. I got the raw vision and all I could taste was ginger, wasnt the best for 10 bucks with a small tip ..16oz drink only too. The time I went there before was sooo slow. Gave it a shot again hoping...
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