Costa Vida Fresh Mexican Grill — Restaurant in Eagle

Blown away at the level of unprofesionalism this store displayed. Called four times with NO answer due to MAJOR items from an order left out. A catered event and they didn’t include TORTILLAS and GUACAMOLE!!! So after realizing these people absolutely refuse to answer a phone, we called the Nampa store and had to have a manager call the Chinden restaurant so we can get what we paid for... So, thirty minutes later we finally get a call... to have them say that they’re not answering the phone because they are no longer taking orders😂. After around 10 minutes of trying to get this “manager” to understand that another order wasn’t being placed, we wanted them to FIX an order that was placed hours before... something finally clicked... thankfully. I was told to come back and pick up the tortillas and guacamole so I can take them back to a now cold meal. But the fun doesn’t end there... Upon receiving the bag of items, we were informed by the staff that the guacamole was “taken care of...”. The guacamole that was already paid for... the guacamole that should’ve been in the order and eaten hours ago, was “taken care of.” Thank god. So after telling them the guacamole was paid for, it became clear that the message was not received. They wanted so bad to feel like they did us a favor...😂. Being late and ready to leave, after saying “Its fine, no worries.” We had the distinct pleasure of being told in a hilariously snotty manor “Well... Merry Christmas to you too then!” Lol. ...

We just recently moved from CA to Star, ID. On our move here, we stopped at a Costa Vida in Utah and liked it. We wanted to try this one, the closest to our home. It is located at Linder and Chinden just east of the O'Reilly Auto Parts store.

The restaurant has the high ceilings and plenty of light. You go through a line and order your food, much like a Chipotle or Cafe Rio. The staff were nice enough.

They don't have the drink options that the Utah store had, like a strawberry lemonade drink. And, for me, the epic fail is to be advertising in multiple areas of the restaurant that it is "Shrimp season", but when I tried to order a shrimp item, I was told that they don't, in fact, have any shrimp. Something about underestimating the demand. Something about "our supplier". Since I had my heart--and taste buds--set on shrimp, this was very disappointing. Also, their decor is something beachy, with surfboards and other coastal type items and pictures. Indeed, they don't offer seafood at all, except the "seasonal" shrimp, which they aren't offering, either.

I ended up getting a chicken burrito. While I liked the texture, the sauces and the chicken lacked a good flavor. My wife got the pork tacos, which she also said lacked flavor.

I have a feeling that we will not be coming back to Costa Vida,...

This place was the best. Truly was one of our favorite places in eagle/meridian to eat a quick meal. The manager here is efficient and jeeps the place running smoothly with friendly staff and a clean dining room. The food is always fresh and my favorite is the black bean salad. Vegetarian options and gluten free patrons can eat here. Drive thru for convenience as well. Parking is limited, which is my only complaint during busy hours.

So sad to have to revise and edit my review after my most recent visit. The person who helped me was hard to understand and didn’t drain the black beans she put on my salad which made it like soup. She put what looked liked one shred of pork on the salad and when I asked for extra she told me the two sizes were 2oz for 1.99 and 4oz for 3:99? I said never mind but what you put on my salad was very little. She then attempted to take off each piece of shredded pork and put it into a small 2 oz cup to weigh and show me how much she had put on there?? I felt this was rude, sarcastic and in poor customer service. Very disappointed in the service therefore we walked out. I think it will be quite a while...