Starbucks — Restaurant in Eagle

EDIT 7/2/2024: I bumped this up to 5 stars because experience here has been quite exceptional for the past several months.

EDIT 3/11/2024: I bumped service up to 4 stars as have noted an improvement in this area in recent months

I’m really a 3.5 stars on this one. As Starbucks goes in the area, this location is good. It’s in a fairly convenient spot and it’s a good place to hang out for a coffee or to get a bit of work done.

On service, I would say “5 stars” is the best possible service ever, or above and beyond. 4 stars is probably near flawless and highly consistent. I gave this one a 3 (reality maybe 3.5). No real complaints about the service here. In fact the staff is really great when you engage with them (giving my order, asking a question, pointing out a small error, etc).

What would earn 4+ stars on service is consistent welcoming of customers when they walk in the door. Especially compared to other Starbucks, the greeting seems rare here. As I typed this while sitting in the Starbucks, I watched three people walk in and none were greeted. I feel like it’s been this way for the past several months.

Sometimes I even walk in here and stand at the register waiting a minute+ for someone to take my order. To be clear, I’m happy to wait. But it is a little strange to stand there without anyone even looking in my direction and saying something like, “I’ll be right with you”. A bit awkward to stand there silently and not acknowledged.

The other thing is, when I pick up my order at the counter, no one says anything either. And I always say “thank you” as I grab it and walk away. No one looks up or says anything back (99% of the time) at this location. Again, this isn’t bad, but it’s just not 4+ star service IMO. Maybe I don’t day “thank you” loud enough, but there are two other Starbucks I frequent nearby and it’s the opposite at those locations: Everyone consistently smiles and waves and responds “have a good day” when I pick up my order. At those other locations, it’s more of an exception to get the...

I always have gotten good customer service at all starbucks and I am shocked with how rude “Katie” The “supervisor” is at this location.I went through the drive through and ordered my usual. Asked for a cup of water, well upon paying I asked if they can add some chocolate curls on top of my frap and she said “sure next time i’ll have to charge tho.” I responded NICELY, sure I appreciate it. Well she hands me my drink and left. Realized She forgot to give me my water so I go through the drive through again, she opens the window and rudely asked if she can help me and I said “my water pls.” And she snapped and said well next time stop by the monitor and at this point I got annoyed because what is her problem? Well I responded with “if YOU didnt forget to hand it to me,” and she cut me off with have a nice day and SLAMMED THE WINDOW AT ME . So I went inside to ask for her name and she responded with I’m actually the supervisor. Well she shouldn’t be because she has no patience or respect to others. If you see this, supervisor, maybe you need to look for...

Having been to this same starbucks several times, I was shocked at the poor service and poor quality of beverage. I ordered my usual drink and a cookie. I wasn’t given the cookie after paying. I thought maybe I would be given the cookie with my drink. I waited 5 min or so. Then the worker making drinks said my name and told me they had to steep more black tea and it would be 5 or more min. Or did I want another drink. No, I said I’d wait. Still no cookie. I went back to counter and asked for my cookie. “Oh” I didn’t give it to you ? Oh I usually forget that “. She gets my cookie. Hands it to me. Yhew..then went back to get my drink. Waited another 5 min. Finally got drink. I left. Took sip of drink. No sugar. UGH ! Didn’t go back in. Not returning...