Chick-fil-A — Restaurant in East Ellijay

Been coming to this location for a number of years. 2024 it's starting to fall off in service. It's disappointing to say the least. When it negatively effects my order so regularly, it's maddening. My mother purchased a $25 gift card for me at the counter when we met for lunch here at one point, and they didn't know how to load it. It turned into such a debacle that we were at the counter for about 10 minutes. She was charged the $25 and when I loaded the gift card in the app I had to load the gift card. I didn't even have the heart to tell my mom that this location basically stole $25 from her. I still have the GC if y'all wanna make that one right. I've received the incorrect number of nuggets, and upon approaching the counter was met with "deer in the headlights" as to what they were gonna do about it. Called in as I was driving away since those behind the counter weren't keen on getting a manager. The person on the phone said to come back in that week and use his name to get the correct entree. Any time I drove by that week the line was wrapped around twice with slammed parking. To wait around to get a corrected meal is aggravating. I've received a cold order as it takes this location forever to get through a drive thru line. Now tonight, regular dinner hours after a rough 15 hour day, all I want is a peach milkshake for a treat and the machine is shut off 40 minutes before close. Poor form all around on this location's part, and maybe Chick-fil-A corporate needs to do an audit to determine if this one should stay open as I've never had so many bad experiences at a CFA even when I worked next to one and ate at...

Very disappointed in this chikfala.

Wow, had a small 6 biscuit order. They asked me to pull up and they would bring them out to me. I politely said I will wait, and explained last time I pulled up for them I waited for over 15 mins and had to walk back in to get my order. So that’s when Jenna came to the window. Asked me to do the same I explained again the issue with what she was asking me to do and I was in a rush. She said I can give you a refund or you can pull up. Because the one car behind me had mini and they needed to move the line. I said I don’t understand everyone else is here for chicken biscuits, and if you didn’t have them it wasn’t going to make a difference if I pulled up or not. Why not just walk the minis out to the guy behind me if you’re worried about that order so bad?

As she gave me my refund and fused at me my order came up. She refused to sell it to me. This was all with in 1 min time frame. Pure shock, I am still confused as to why any of this happened. All because one order behind me could have been filled? But still everyone inside and out was waiting for biscuits. Receipt time 8:02am ordered and paid with 5 cars in front of me to 8:07 money refunded. Again as she was refunding my money, my order was in the ladies hands behind Jenna.

How bad was it? my 11 year son said, wow what’s wrong with her.

I fully understand if I came through the drive through and ordered 30 bucuits and they asked me to pull up because of the order size or even it I ordered...

When we pulled up in the drive through we asked for a menu because where the lady was taking our order you couldn’t see it and she just stared at us and said she didn’t have one. So I pulled up one on my phone which took forever. My boyfriend couldn’t see all the options until we pulled up farther to the actual menu. He wanted to change his sandwhich at the window. When we got to the window. He asked the woman if he could change his sandwhich and she rudely said, “Well… we already made it so…” and so he just asked them to take it completely off the order. Which they did. Why could they take off the order if it was already made if they couldn’t just make one different sandwhich? Anyways, he went to Taco Bell and they got his drink wrong. He asked for it to be fixed and no questions asked they fixed it. I’ve been going to Chick-Fil-A for 15 years and have never had this type of experience. Dont go to Ellijay. Go to Blairsville. They also didn’t ask me what sauces...