Chang Jiang Chinese Restaurant — Restaurant in East Hartford

This review is disappointing for me to write, considering that my parents have ordered from here since l was in elementary school (I am a third year college student now), my s/o & his family orders from here, and I order from here, and I've always received good food and good service, and I always made sure to leave 3-5 dollars as a tip. But this order was ridiculous.

I made a call for delivery at 6pm last night. I ordered a pint of crab ragoons, a pint of beef lo mien, and a general tso's chicken meal for my sibling. The man on the phone repeated my order, told me my price, and hung up. Everything was fine when they delivered at seven. My crab ragoons were delicious, and my sibling was enjoying her meal. I was in the middle of watching a movie, so around 7:15 I reached into the bag to retrieve my lo mien. Instead, I found that I had beef with broccoli and a smaller package of white rice.

I called to inform them of the error, and whom I'm guessing was the owner was put on the phone. She informed me it'll take 30 minute to receive the pint of lo mien, and that she would give me that same meal free on my next order. I then called back around 7:30pm because I forgot to mention that this wasn't my house (I was babysitting) and she assured me that I would still receive the discounted meal, regardless of the location I ordered from.

So I waited for my lo mien and around 8:30 I called again, this time asking for a refund, because by now it's been two hours since I put in the original order. She claimed I "misunderstood" and that I would only get the discounted meal, not the delivered meal. I was so upset by then, and told her the refund, and in a threatening tone she told me "You want a refund? Come and get it!" repeatedly over and over. So now I have to go out my way to get a refund that shouldn't have happened in the first place. I hope that they get their act together; in the meantime, I'm going to order from the Lucky China or Ginger root...

IT IS AUGUST 3,2024 12:15am!! PLACED MY ORDER AUGUST 2, 2024 😡TONIGHT I PLACED AN ORDER AT 9:59pm THE LADY TOLD ME 40 mins ABOUT 10:40-10:50 THE LATEST I SHOULD RECEIVE MY CHINESE FOOD WELL ITS GOING ON 11:15 STILL DIDNT GET MY CHINESE FOOD I CALLED BACK THE SAME LADY PICKED UP AND TOOD THE GUY HAS OTHER ORDERS HES ON HIS WAY.. I PROMISE YOU ITS GOING ON 11:30-11:45 🤬 I STILL DONT HAVE MY FOOD IM PISST BECAUSE IM HUNGRY!!!! 😡ITS 12:10am AND THEIR CLOSED NO ONE IS ANSWERING I WILL NEVER ORDER ANYTHING FROM YALL AGAIN YALL CAN PISST AT ME ALL YALL WANT FOR WRITING THIS COMMENT HOWEVER I DONT CARE I ORDER FROM YALL ALL THE TIME THAT WAS EXTREMELY WRONG FOR YALL TO TREAT ME LIKE...

If you never tried decent Chinese food it’s okay. Very expensive bland Chinese food. I tried multiple dishes there, they all taste kinda the same like they cook it in one sauce. Absolutely overpriced. You always get a little bit of meat and huge amount of shredded carrots and mushrooms. Nothings is ever crispy even if you ready to pay extra for that chef special it is going to be the same taste. So basically you pay 40 plus for three plates of rice/rice noodles with vegetables and sweet sauce. I am giving two start because it is eatable, it won’t satisfy you Chinese food craving if you ever tried decent Chinese...