Burger King — Restaurant in Glastonbury

I regret to inform prospective customers that my recent visit to Burger King in Glastonbury was an overwhelmingly disappointing experience. The establishment exhibited a number of shortcomings that significantly affected both the quality of service and the overall customer satisfaction.

Firstly, I found the conduct of the purported manager, a short husky woman, to be extremely lacking in professionalism and customer service skills. Her approach left much to be desired, as her interactions with patrons were consistently subpar.

Additionally, the employees at this Burger King seemed inclined to avoid engaging with customers, often pretending not to understand or speak English and opting to hide away in the depths of the restaurant. This avoidance of direct interaction made it difficult to communicate any concerns or requests effectively.

Furthermore, the issue of food quality proved to be a recurring problem during my visit. The items served were consistently tepid at best, lacking the expected freshness and temperature one would anticipate. Specifically, the fries were excessively salty, rendering them unpalatable. Such inconsistencies in food preparation were both disappointing and frustrating.

Perhaps the most disconcerting aspect of my experience was the unprofessional manner in which the establishment handled refund requests. In my case, when I sought a refund, the staff made the process unnecessarily arduous and flatly refused to reimburse me. It became necessary for me to escalate the matter to my banking institution, outlining the unsatisfactory customer service I encountered in order to secure a resolution and reclaim my money.

Considering the aforementioned grievances, I strongly caution potential customers against patronizing this Burger King location in Glastonbury. Instead, I would recommend seeking alternative options such as Walgreens, where one can easily find a satisfying snack like a bag of chips without having to endure the disappointing experience I encountered at this establishment.

It is my sincere hope that this review serves as a helpful cautionary note to fellow consumers, enabling them to make informed decisions about where to invest their time and money when seeking a pleasant...

2 years update: decided to try again, and they're still doing the shady practice of automatically upgrading your meal. This time there were no staff questions. Ask for a # whatever, and the price was $1 something more than listed, not including tax. Don't upgrade people unless they ask for it! 2020 review: Deceitful practices. Ordered in drive thru a meal, to which I was asked "medium or large?" I requested medium, but realized they charged me about a dollar more than what was posted, so I inquired at the window. The cashier informed me they're required to say only the two sizes, and not to mention regular size. Offering two options infers those are the only options available and it's poor business to have a policy to truck your customers into spending more. I told the cashier it was deceitful and she agreed, but said managers require it. I won't go back here simply out...

A+ service. I greatly prefer this location to the Burger King in Silver Lane. Unlike the Silver Lane location, this Burger King's ice cream cone does not force you to eat a good amount of paper & adhesive due to it being irrevocably stuck to the cone. Nope, 100% of the paper peeled off easily when it was time to peel. They gave me exactly what I wanted in terms of sauce on my whopper. To top it off, my full order was instantly ready once I got to the window. Thanks!

Edit: I need to mention something super important. My mobile data barely worked here. I had no internet for some time, which meant I couldn't make an order on the app. I don't know why this place has such bad reception, but make an order before you get here. My Google Maps didn't work either until I left the area.

Edit Oct. 18, 2023: Just wanted to say the food prep has been immaculate today....