Hot Bread — Restaurant in East Hartford

We ordered coffee, but when it was served, it was extremely bitter and unpleasant in taste. When we politely expressed that it was undrinkable, instead of addressing our concern, the server responded by lecturing us on how coffee is "supposed to taste" and dismissed our feedback entirely.

Rather than listening or showing any willingness to help, they treated us as if we had no idea what coffee should taste like. We paid and left the coffee untouched on the table and exited the shop. Sadly, instead of resolving the issue, we overheard them talking behind our back, insisting “this is how coffee tastes.”

I won’t be returning to this place. With this kind of attitude from the staff, it’s hard to imagine how they’ll retain customers in...

We really love your cakes and cream buns ❤️Everything tastes amazing and we highly recommend this place. Just a small suggestion- it would be really nice if you could please make cream buns with orange cream. We get those in India and we have been craving for those. Hopefully you could start making them as well along with the vanilla cream buns you...

Bad customer service ! Menu online is very different than in restaurant. I ordered veggie puff and they didn’t have it. Not lot of varieties. I end up ordering pound cake but it was expired. Stay away from this place unless you want food...