Bella Napoli Pizzeria — Restaurant in East Pikeland Township

Sunday 12/10/2023 around 18:00 - 18:56/6:00pm - 6:56pm. I was picking up food from Wendy's in the same area and I man came running in front of my car in which I had my hazard lights on because of the heavy rain and I nearly hit him. The guy became belligerent and nasty and I told him I was calling the police.

He then came from back from the side of my vehicle nearly being hit again. After that he got into his car and used his red 2017 hyundai Elantra to ram my vehicle backing out of this stores parking space and sped away hit and run style.

Several employees came out to yell and complain about me sitting there despite me telling them that a customer of theirs struck my vehicle with theirs and that I was waiting for police to arrive. With how they were talking and all that was around me I was not willing to move until police arrived, not to mention that you are to remain in place unless it is unsafe to do so.

I was not blocking traffic except one delivery car from that store and I didn't feel comfortable moving anywhere until help arrived.

After the report was done I wanted to speak to the on duty manager at first she was willing to talk to me but I got called away by the officer to get info about the report.

When I went back in I asked very nicely is the woman I was speaking to available again and way told she said to leave by the very same ill mannered and nasty man with tattoos down both arms that came out to get nasty and complain about where my van was sitting with hazards on waiting for police.

When I refused he became verbally aggressive and abusive. He threatened me with bodily harm saying how he was going to beat my behind and assault me despite being recorded by the police dispatcher and how he didn't care about that and saying all kinds of curse words even with other customers in the store at time.

This man also made defamatory and slanderous remarks that were also recorded by the dispatcher and he claimed how I would be arrested and in handcuffs. Little did he know I have had disabilities since I was 4 years old and I'm now 43. When the police arrived again I was simply told that I should just call the owners of the store the next day and I went on my way. No handcuffs needed or involved.

The woman in charge despite me refusing to leave did at least act with a little bit more respect and did not resort to slander and threats of harm. However I am still thinking she needs more training in how to handle accidentsv in or around the workplace or such behavior of their customers and employees. I hope the male employee is fired or moved to a position where he doesn't have to interact with the public such shameful and disgraceful behavior.

I was able to relay the color and license plate number of the vehicle that committed the road rage hit and run and I am perusing the drivers insurance company with a claim.

The officers name and report number has been redacted to protect the investigation and...

Called for the first time about a minor (but recurring x3) issue. Person who answered the phone hands phone to owner. The owner immediately started off accusing me of trying to scam them and all kinds of other made up scenarios. He kept saying I probably did something to the pizza. I just wanted them to acknowledge the issue at first but when it was clear they didn’t care to hear feedback I thought at least they might knock off like $2 (a “partial discount” is what I suggested). I just had surgery and can’t really cook a lot right now and was planning on my “half” of the pizza feeding me for a while, so when I saw that my cheeseless “half” was maybe ¼ I mistakenly thought they might be able to acknowledge their error. The owner would not even let me talk over all his accusations and insults. I was so incredulous at being attacked right off the bat that I raised my voice back. Between him shouting his ridiculous made up scenarios where I was supposedly trying to scam them, he said he would send a driver to pick it up and refund us and I agreed but then he just kept screaming that we better not touch the pizza and if anyone touches the pizza we can’t get a refund. Well I guess he changed his mind when he realized that he was actually going to have to give a refund because not a minute later he denied saying all the things he clearly said and refused a refund while non stop arguing and insulting me. He shouted for me to send my “bitch husband” to him. I just asked him repeatedly if he was denying our refund or not, that was all I wanted to know, but he just kept arguing nonsensically. Genuinely disgusted with the way this man treated me. Yes I raised my voice back, I got frustrated. I did not however, lie, deny saying things I clearly said, make baseless accusations, name call, or insult. It disgusts me that this person would treat someone this way. There is no excuse for this behavior. The owner made it very clear that he is comfortable lying, shouting at, and insulting customers. I don’t think it is a stretch to say a reasonable person would be smart to avoid eating anything that came from someone who hates their customers this much. There should be an an option lower than one star rating for something...

Beware of charges BELLA NAPOLI (in Phoenixville) imposes on your credit card. On 6/29 I ordered a medium meat lovers pizza which was $17.99, but was charged $44. Even with tax, credit card fee, delivery fee and a $5 tip, it still didn’t amount to $44. I called the next day several times trying to get the credit back on my friend’s card but no one would call me back. I even was put me on an infinite hold. At one point I was told that I had ordered a large meat lovers with extra meat, which was not true and I said so. On my last call (5th time) I informed the girl that I have been a customer for years and I will no longer use them and will post bad reviews. Two minutes later, I received a call apologizing and that someone did try to call me but no answer (right- we all know you can see if someone calls or not). I was told that the difference of $14 would be credited to the card. As of 7/8, there has been no credit issued. I just tried calling and was put immediately on hold and no one came back on. (They may have flagged my number) That's ok because I won't be calling them again. This is a company that takes advantage of their customers and this was not the first time it has happened to me. I think I only received my credit before because I went to the shop directly. It was the first time I purchased from them and thought an honest mistake, but this time, it is deliberate. It is a shame because I liked their pizza and it was the main place I went but there are more pizza shops in the area I will purchase from. Just make sure you check your BELLA NAPOLI receipt- that is if you even receive one, which I did not when it was delivered. Very bad business practice!

I am glad to see I am not the only one who has had bad experiences with this shop. NextDoor is blowing up with people having been ripped off by Bella Napoli. Sounds like this is a common practice of theirs. Well they have lost a lot of business but since they don't do anything about the complaints they receive, they obviously don't care about their customers. ...