Lucky's Pub & Snug — Restaurant in East Providence

To be completely honest I djed at this place last night. I personally would never rent out the room for a party especially on a Friday night And the only reason it gets two stars is because of the bartender. Who mind you was doing everything in the little part of the snug by herself. With no help picking up all the dishes putting out the cake serving all the drinks. I have djed a lot of places small and big the room they have you in is pretty small. So I brought one speaker in. Just so everyone can understand this was a Rock theme karaoke party for a 50th birthday party what they didn't say is there's an acoustic player on the other side of the wall. I was told there would be a DJ and most of the time they are battling back and forth when there's somebody in that room to see who could put it louder. I did not do that I could hear him just fine on the other side and the owner come out 2 Times rudely with hand gestures to tell me to turn it down. Even though it was not loud maybe a quarter of the way up on my mixer everyone could hear themselves talk I asked multiple times the bartender and told her to tell me if it got too loud because of the music on the other side and was never told it was besides the owner coming over and being rude with hands gestures. The first time he came over I thought he was rude butt I was like okay maybe it was just he was in a rush the second time he came over, it's not even 10:00 but the party is going a little more and people are having a little more fun playing dance music people are dancing and then they want to sing more. He comes out he screamed at me with hand gestures not once but three times in a row down, no down more as I'm turning it down as people are singing. There's a way to talk to people and he does not have it! Had he come up to me and said hey man hey we got acoustic guy on the other side can you just pay attention to how loud it is even though I already was and try not to go over a certain loudness I would have been extra attentive but who books a room to someone knowing that they're going to have a DJ and then gets mad that it's interfering with the acoustic guy that you hired that you put on the wall right next to where the DJ goes ? Someone who does not care about their customers they're just out for the money that's who. To be honest it seemed like he was more mad but it wasn't bothering anyone else and had treated me like a normal human being I wouldn't even have wrote this I've been in a lot of businesses and I respect the bartenders opinion and the owner's opinion but Thats no reason to be ignorant. If you're renting that room on a night where they have entertainment I strongly suggest you don't. That wasn't the only problem the gentleman who rented the room was not happy with a few things but neither here nor there the owner needs to learn how to talk to people it seems like all the bad reviews are within the last few months maybe he's going through something not quite sure but I honestly don't recommend that he is there at night when these musicians / DJs are there or he doesn't book the room out when he has live music next door as well 5 ft apart with a very thin wall! Good luck if you rent that room but don't say I didn't warn you! Just so we're clear I'm never left a bad review as a DJ it takes something to rub me seriously the wrong way and and I just thought it...

The food was good but the service was absolutely horrible. When we arrived we were asked if we wanted to sit inside or outside, we chose inside. After being seated the waitress dropped off the food menus but not the drink menu. We ask and had it relatively quick but that was all that was quick. It took almost 30 minutes for her to come back, take our drink order and bring the drinks over.

After bringing the drinks it was another 20 minutes before she came back to take our food order, we order an appetizer and a pizza, nothing extravagant or out of the ordinary. It took just about 30 minutes for the food to come out, both the appetizer and pizza at same time. It would have been nice to have the appetizer fist but it is what it is.

The pizza was hot delicious but the appetizer was over cooked. The waitress never came back to check on the food or ask if we needed another drink. She seemed to be spending alot of time outside. We had finished eating, wanted another drink but were getting frustrated she had not been back to check on us. When we didn’t see the waitress I walked to the bar and asked for a to go box because my waitress was no where to be found.

Finally the waitress came over when she saw us putting the food in a box. At this point my wife had asked for the check.

After spending quite a bit of time outside again the waitress came over and dropped the check on the table. If she would have paid any attention to us she would have seen my wife trying to hand her the credit card but she just dropped it and disappeared again. We waited 10 minutes for her to come back before my wife brought the check to the bar but was told the waitress had to cash it out. She found the waitress and handed her the check and credit card then came back to the table. We waited almost 15 more minutes before I went to the bar and asked if anyone had seen my waitress. They told me there was an issue with the credit card system, how convenient!!

I told them I just wanted to pay my bill and go because the service was terrible. I got the deer in the headlights look when I told her we had been there 2 hours for a pizza and 2 beers, no one had checked on us or how the food was.

I could see it taking that long if it was during a busy dinner time. We got there at 3:30 on a Saturday afternoon. There was maybe 10 people sitting inside between the bar...

Avoid This Place – Not Because of the Staff, But Because of the Owner

Do yourself a favor and skip this restaurant. The food is subpar, but the real issue is the owner, Kevin — an unapologetically rude and unprofessional man who seems to have no interest in running a customer-facing business.

Here’s what happened: my sister and I ordered a burger, medium, to share. When the waitress — who was kind and attentive — checked in on us, we said everything was good, as we were still early into the meal and sharing plates around the table. But just a couple bites into the burger, it was clear it was well done, not medium, and the bacon was burnt to a crisp. Honest mistake, no big deal.

We politely brought it to the waitress’s attention. She was incredibly apologetic and immediately tried to make it right by removing it from the bill. That’s when things took a turn.

Enter Kevin, the owner, who refused to comp the burger and instead chose to come argue. Yes — argue with a customer over a $16 overcooked burger after we’d already ordered appetizers, entrees, and multiple rounds of drinks. He told us we’d eaten “too much of it” (two bites!) and should’ve sent it back sooner. He was dismissive, defensive, and condescending — not because we were yelling or causing a scene, but because we weren’t. That’s what makes it worse. He took our calm approach as an invitation to double down on bad service.

What really stood out was how uncomfortable the staff seemed. Our waitress was clearly trying to make it right and do her job with grace, only to be undercut by an owner who cares more about being right than about running a good business. I genuinely feel bad for the team — they’re the ones who will suffer from the fallout of Kevin’s ego.

This wasn’t about a burger. It was about basic respect and accountability. Sadly, neither is on...