Burger King — Restaurant in East Ridge

I ordered a number six which was a burger with everything on it plus cheese and bacon. I got all the way home and saw my burger didn’t have cheese and bacon on it so I called up there to ask them what all come on a number six. The lady told me everything I said what about the cheese and bacon she said you have to add that on there but I remember what came on there I just wanted to here her lie over the phone just so I can come back up there. Meanwhile I made my way back up there with my burger and recipe and told them I want my money back forget making it over cause it looked like they was all unorganized. But the food being wrong wasn’t a big problem. The Manager Chrystal Was The Big Problem Cause She Had A Bad Attitude And Didn’t Want To Give Me My Money Back Talkin About I’m At The Wrong Burger King Like I’m Crazy. But the Whole Time She Must Didn’t Know Her Store address Because it Said There Address. So me and her going back and forth so finally I asked her where is the other Burger King on Ringgold she say get on the highway then get off on some Exit. So I went home and thought about it then came back and she was leaving as I was waiting to get helped again at 3pm December 20,2019. After she left another manger helped me and gave my money back with no problems and I thank him...

My grandmother went through their drive thru, and all she ordered was a dbl cheeseburger, a whopper jr, 2 bacon cheeseburgers, and 2 small orders of onion rings, nothing special to the order, well she gets home and we open the bag only to find the burgers, ketchup, and zesty sauce.....no onion rings. well, she calls them, and the young child tells her "this is the Chattanooga coporate office"....hahahhahaha...for starters, then she tells my grandmother how she would have to re pay for the onion rings, I THINK NOT!! after about 5 minutes of having to argue with the girl, she finally just hangs up and goes up there. they replaced the whole order, but it was still cold and no manager ever stepped forward to deal with the issue, nor the employee(s) in the wrong. worst service ever at this location as well as food quality. and it isn't just a one time thing, we live close to it and were eating there often, not anymore, after today, I will never eat there again. I also found out from a former manager they have roaches that they cant get rid of as well as a rat here n there....DISGUSTING!!!! I can not believe I ever ate there...

I have been to this Burger King several times lately with my mother who is 86 years old and she has a preference for the 2 for $10.00 deal with an ice cream for dessert. The young man who took/has taken our order the last few times, Shannon, has been so nice and respectful. Was so patient and even had our preferences memorized. And even had our ice cream ready when we were ready. (I overheard a conversation about him saying that he actually walks 40 minutes to get to and from work.) His work ethic and determination is extremely rare in this day and age. It's remarkable. His attitude alone makes you want to come back. I actually heard another customer say that very same thing. He said that the young man's attitude alone made someone want to come back. The comraderary of this crew is very good. They seem to get along very well. What time they are not preparing food, they are cleaning. Something, wiping, mopping etc. It's nice to sit in a clean place to eat. It seems smaller than the others but it's in a...