Domino's Pizza — Restaurant in Eastvale

I am beyond furious with the experience I had at Domino’s Eastvale Location — hands down the worst I’ve ever had, and honestly, I’m still shocked at how poorly it was handled. I ordered two pizzas: one medium hand-tossed with garlic parmesan sauce, premium chicken, and black olives, and the other with marinara sauce, chicken, and black olives. Sounds simple enough, right? But when I got home, I was absolutely appalled by what I found.

The garlic parmesan pizza was a disaster. A quarter of it didn’t even have cheese on it — just dry, swollen dough — and to top it off, there was no chicken at all. Instead, it was mushrooms. I didn’t order mushrooms. My kids were the ones who noticed and complained, which is unacceptable on its own.

So what do I have to do? Drive all the way back to the store to get this fixed. And you’d think, after clearly screwing up the order, someone at Domino’s would apologize and fix the mistake without question. But no — instead, some guy at the store starts nitpicking that the pizza had a slice missing (because a child had removed it, obviously — I didn’t think I had to bring that detail into a pizza return process). Because of that, he says he can’t replace it. Excuse me?

I tell him it’s their mistake and they need to correct it. He reluctantly offers me a “credit for next time” — but I didn’t come back for a future promise. I came back for the correct pizza that I paid for. I refused the credit and insisted on a replacement. After waiting 15 minutes, he finally gives me a new pizza but has the nerve to tell me this is the “last time” he’ll do it and that next time, I won’t get a replacement.

Are you kidding me?

I brought back a wrongly made pizza, and instead of apologizing or showing any kind of customer service, this guy talks to me like he’s doing me a favor. Absolutely outrageous. I even took a picture of the pizza, which I’m happy to share if someone at Domino’s cares enough to reach out.

But I won’t be silent about this — I’m posting this on social media and tagging Domino’s. Something needs to be done. Domino’s claims to care about customer satisfaction — well, prove it. Because this experience was pathetic and completely...

This is the worst of the worst Dominos location of the century!!! It is franchised and does horrible incompetent methods to handle problems and clueless zombies with no concept of customer support are the stores army to make sure the problem is ignored. First, what impossible task did I have to be resolved Order was not delivered while customer waited 1 hour from time tracker said order is delivered. Many calls to ask where order is and told to call back after 15 min. while assuring the order is on its way and to give driver time since multiple delivery. We did and patiently waited. After 3rd call zombies kicked in and "why are you calling us? What else can I do for you? You don't get your order what else do you expect me to do? You know we are very busy to handle these calls right now so call back a little later when it slows down... I literally had to be peeled from the floor upon hearing this. That was only the beginning and was all downhill from there. This occurred on Sat. afternoon and is now Thursday and still trying to get my money back they charged me for the missing order that I know they are aware of the problem from the start. Are you kidding me? Undelivered ordered food from a pizza place is like the only problem to run into and many protocols to follow to make the customer happy. How can they not send my order?. They know what driver has and is not a mystery and really are just plain incompetent, bad individuals that unfortunately and unfairly affects Domino's as a whole regardless and is absolutely my worst pizza ordering experience in my whole life. PLAIN INCOMPETENT EMPLOYEES AND BAD CUSTOMER SERVICE...

My company has ordered from this location before without issues--until tonight. Before I continue, I believe Dominos has a television commercial advertising something about skipping delivery fees if you order direct from them, but they charged us nearly $7 for delivery. We also tipped 15% before the order even left their facilty--which I recommend that you should NEVER tip until you receive the final product. Any way... The tracker indicated the order had been delivered; it in fact was not and our businesses external and internal cameras confirmed this. Both phone numbers were not in service when we attempted to call the delivering location to inquire about the order. 25 minutes later the driver (named Shaffven) arrived in our lobby, said nothing to anyone as he promptly "plopped" both pizza and breadsticks down on our service counter and then abruptly about-faced himself out of the front door. Upon inspection of the pizza, we noted the top of the box was smashed into the center of the pizza and as a result toppings were stuck to the top of the inside of the box. Both pizza and breadsticks were cold to the touch, and even colder inside your mouth. Pizza joints used to transport their deliveries in special insulated carriers, but I think this driver sat both items next to him in the passenger seat. Who wants to have to microwave their food as soon as it arrives? Not us. Which is why we don't even want the free pizza customer service is offering. No thanks, Dominos. $50 for just two items isn't...