I'll start by saying that the food here is great. We've gotten both egg rolls and pad thai here and have not been disappointed with the food itself. The pad thai was flavorful and had a great spice to it. I'd agree with others here that the portions were a good size.

Unfortunately, after a bit of internal debate, I decided to give 3 stars based on our last experience here. As others have noted in their reviews, the wait time for take out is pretty significant -- up to and sometimes over an hour. We called an order in ahead of time a few Fridays ago -- two veggie pad thais and an order of veggie egg rolls and were told this would take take about 70 minutes. When we got there, we checked in and our order was brought to us. Unfortunately, there was a mistake on their end: they only had one pad thai for us.

Instead of apologizing (they never did), the hostess said, "Okay, well we only made one... so, do you still want that?" How awkward! We went back and forth a bit and the options we were given were basically pay for the one pad thai OR order a second one, which would be added to the BACK OF THE LINE and wait for that. We asked them to remake both, so that we could actually have hot food and eat together. I was pretty shocked and disappointed that this went to the back of the line. We waited another 50 minutes for our to-go order -- more than two hours total -- and not only didn't get an apology, but didn't get any sort of discount or anything comped either. I'm not one to make demands and so didn't ask for anything like that, but it was surprisingly poor customer service.

We like the food, but this experience left a bad taste in our mouths.