Domino's Pizza — Restaurant in Edgewood

Back in February when I was horribly sick with a severe sinus infection and bronchitis I placed an order. Unknown to me the app automatically chooses the closest location and changed my store to this new one that just opened. It is not closer by mileage or by time, but somehow it is "my closest store". They delivered my order to the completely wrong person/street. That person contacted me with my info off the box asking if I have their order. I did not. Then I suppose Domino's realized their error as my tracker started up again and started remaking the order only for me to still not get it. It said delivered again, but wasn't to me. I called the store and told them with how late it was I'm going to bed hungry. To their credit they did issue a refund. They said my street wasn't pulling up on their system for some reason. My street is old, on every GPS system. Florence domino's probably knows my address by heart. I was told the number they tried calling was off by one digit. I ordered from the app, which had my correct number. Even the guy was confused by that.

They said in addition to the refund they would mail me a certificate for the meal for being understanding of their growing pains, and to basically give them another chance. It's been months and I still never received a gift certificate from them. I have never ordered delivery from them again because I have no faith in this store's ability to perform as a business. Domino's as a whole has lost hundreds in the meantime as I used to order a couple times a week. I only order now if I have time to pick up from my original dominos. At times I've contemplated giving them another shot, but from the reviews it looks as though I am one of many who have had bad experiences. I only gave them 2 stars instead of one because they did refund my original purchased that they failed to deliver twice. Comically enough, with them being rated at 1.8 average that is a higher rating. Do better Dominos. Let me choose which...

Long review ahead: The food was good, as is almost always the case with any Domino's. But the level of customer service...... Was horrible. I walked in with someone else ahead of me, was asked if I was picking up an order and told them my name. The lady ahead had a large order, so I get the possible confusion and it can be loud in a kitchen. After the lady left, I proceeded to tell them my name for a pickup. The (I assume) manager and another associate went to the shelf to check and see if my food was there (despite showing ready on my phone and their screen). They looked around for about 15 seconds, and then proceeded to continue making food with no further interaction with me to say that maybe my stuff isn't ready, or maybe that someone took it by mistake and they had to remake it, nothing. I proceeded to wait for a minute or two and after nothing was said, asked the assumed manager if my food was not ready or what might be going on since they didn't bother to tell me anything. The response was that, "I don't know, we're pretty busy." I responded by telling her that the screen and app both show it's ready and I would at least like to know what is going on. From there, she proceeded to the shelf again, asked the employees if anyone knew where it was (to which nobody responded or even acknowledged her request). After another little bit of shuffling boxes, they found out, walked over, said here you go sir, and walked back to her station. Thankfully I opened the box and checked it since they originally had no idea where it was and it was my order, though a couple seconds for them to do so themselves to double check would have made a lot more sense for their own sake.

Changing to 1 star. Owner John Glass said to email them with the details of what happened so I went ahead and did so. A couple weeks still, with no response whatsoever. Doesn't seem to me like they care much for feedback or to know what's going on at...

I was excited to see the new location at Turkeyfoot and Barnwood so I decided to give them a try tonight. I realize that starting up with a new crew is difficult but someone really dropped the ball tonight. I tried to order online and found the site difficult to navigate but I will try again. So I called in my order and spoke with who someone later told me was the manager. He was very nice but seemed to be inexperienced with Dominos procedures and unsure of the area they serve. We worked through that part and I placed my order. He told me it would be delivered in 30 to 40 minutes later and that impressed me. So an hour and 30 minutes later I called to check on my order and I’m still not sure what happened to it. I asked for my card to be credited back since I had to leave for work earlier since I would have to find a drive thru for dinner. I asked for the manager to call me back and explain what happened when he figured it out. I didn’t get a call. Hopefully I was not charged. I’m pretty sure what happened was that they chose to deliver to people closer to their location than me. I understand they are probably short on help and just did t have the time to come to my subdivision. But just tell me that when I called instead of wasting my time by telling me what I wanted to hear. I might try to order from them again sometime but certainly not when I am depending on it for...