Very upset and disappointed with the management I ordered the cake that is in the picture red and only the middle had the frosting and on top I wanted it to look exactly like their picture I even showed the girl and told her the only difference would be the flowers and no chocolate as I went to pick it up it looks nothing like what I ordered and then the lady stated that I called and changed the order which I did not due to I specifically wanted the heart shaped cake like I showed the other girl I do not live near this bakery her answer to me was bring it back and you can have your money and go somewhere else she did not admit that it was there fault nor did she try to at least offer to fix the cake or make a new one very poor customer service never will I order from this place again I suggest that they need whole new people this is...
Read moreCustomer service is abismal. I bought some bread from this bakery, only for them to charge me more than my friend who bought the Exact same bread. When I called to complain the staff was EXTREMELY rude. They kept changing the reason as to why I was charged that much. She also kept hanging up on me when I was trying to speak to her, and had such a haughty tone of voice when she’s the one that scammed me out of my money. Afterwards, she offered me my money back in such a disrespectful way, that I’m never going to step foot in that place again. Absolutely worst customer experience. Don’t come to this bakery if you’re expecting...
Read moreThe Music is ALWAYS Fantastic at this store! Been coming to this location for the last 8 years, but that maybe coming to an end. I am not sure why, but the other "Reynera Bakery's" always charge me per pound, but the Freddy location charges Per Piece.
The bread is also not as fresh as the McAllen/Pecan location, who Always has extremely Fresh pan dulce. I will continue to drive to the McAllen location as long as the Freddy store continues to charge per piece, and as long as the McAllen continues to provide a superior product.
The cakes are good, and the music is Tope Notch though. (Bread in Pic is from...
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