Pizza Hut — Restaurant in Edison

Update: the manager here also does not care about customer satisfaction either as I got an email from him saying that he called me twice, yet I never had any missed calls from an unknown number and I had no voicemails. I replied back to his email and never heard back. Pretty sad, because Pizza Hut is the only franchise chain pizza that I actually enjoy.

Original post: This is my third time going to this location and the guy tonight was very rude and had no customer service skills at all and gave me a broken bag. When I politely requested a different bag three times, he refused and said every bag he has would be the same. Basically the bags don’t fit the products according to him. This was only a small pizza and a 6 piece wing order. To be honest, it’s better to not even give a bag if you’re going to give a broken one because then the products is going to fall onto the ground. The two times I went before the lady was so nice and everything went so smoothly. Someone needs to really assess this guy dealing with customers. His picture is below. The other lady that has previously been at the window is a gem by comparison. Also, bring back the Hot...

Subject: Feedback on Recent Order

I hope this message finds you well. I wanted to share my recent experience with the order I placed at your establishment. While I am a loyal customer and have always enjoyed your offerings, I must express some disappointment regarding my most recent order.

The pizza I received was excessively sour, which made it difficult to enjoy. Despite my efforts to overlook this, the overwhelming sourness detracted from the overall experience. However, I was pleasantly surprised by the cheese bread. Its flavor and texture were delightful, providing a much-needed contrast to the disappointing pizza.

Furthermore, I was dismayed to find that my brother, who is usually not as discerning about food, managed to consume three slices of the pizza, while I struggled to finish just two pieces of the cheese bread.

I hope you take this feedback constructively and consider it as an opportunity to improve the consistency and quality of your offerings. As a loyal customer, I look forward to continuing to enjoy your delicious pizzas and sides in the future.

Thank you for your attention to...

We ordered two pizza and wings for delivery originally the app said it would get delivered around 745 which was about an hour wait not too bad but for some reason the time started changing so we called around 9:15 to see what was going on it seems they were a bit behind which is fine but we were hungry and the time just kept getting pushed back from 9:15 then 10 then 10:30 it’s annoying we ended up ordering a similar order from Santinos around 9:45 and they managed to deliver our pizza about 45 min before Pizza Hut and the two spots are not a far distance away from each other Pizza hut doesn’t seem to be very reliable they may be under staffed I don’t know maybe next time I’ll order for pick up and see if it makes a difference in their timeliness pizza was great the wings didn’t have as much sauce as I would’ve liked but they were still pretty good unfortunately both were cold by the time they got to us so they had to...