Firehouse Subs South Edmond — Restaurant in Edmond

UPDATE:

After the last experience, we spent some time off. Decided we should give them another try. Service and food today was what we had come to expect from Firehouse Subs, we were greeted by every customer when we arrived and received fast, courteous service and the food was great. We will be repeat customers again.

OLD REVIEW: We have been coming here since it opened years ago. We have always been very satisfied with the service and food. The last 3 times we have come the service has been sub par to say the least. Tonight was the last straw. We walked in at 6:30pm, no hello, but they could be busy, there was one customer in front of us, already at the register checking out. Only 2 other families in the while place. We stood at the order counter for at least 3 minutes, 3 staffers (2 in the food prep area and 1 at the register) and not one acknowledged us or even attempted to make eye contact. With that, we are done. We will go back to our old go to sub place by our old house, Hobbies Hoagies. Which is what we did this evening, they greeted us immediately with a smile and the subs were great. I do not see us going back to Firehouse. Not sure if they are under new management or what, but the change in the quality of the staff is palpable. I am a business owner, and if my staff acted in this manner, they would be looking elsewhere...

We started coming to this location a little over a year ago. It was always a great experience. The food was always good and orders always correct. The staff greeted you when your arrival with enthusiasm. The owner was even there some of the time and visited with us at our table

However, something happened a few months ago and the service started declining dramatically. You are greeted with a mumble (if at all) and the staff acts like they would rather be somewhere else.

The last 4 times I have been, my order had to be remade because it was wrong. The last time was the final straw. My order had to be remade twice. When I went back the second time the sandwich maker was rude and had no manners whatsoever.

I asked to speak with the manager but she did not offer any assistance and also would not speak to me. I finally asked for my money back and was given full refund. The girl at the register was the only person who offered an apology. I appreciated that

I admit that I lost my temper, and for that I am sorry but I have not met anyone this rude in a long time, or this poor of customer service.

I will not...

First and foremost I want to say I love me some Firehouse Subs. This review is for this particular location. When I first started visiting this location about a year ago they were awesome. You would walk in the door and they would greet you with enthusiasm and smiles, like they enjoyed their job. Today however, they were not excited to greet yet another potential customer. Their "Welcome to Firehouse" could barely be heard or understood. Now if this had just been a one time occurrence I wouldn't be writing this review. Nope, I'd dismiss it as a bad day and move on. However, this has been happening every time I have visited in the last few months. Now let's move on to the food. I always order the turkey bacon ranch sandwich. It is one of my favorites. It's rich ranchy goodness just melts in your mouth. This is supposed to be a hot sandwich. The last 3 times I have been to this Firehouse however, my sandwich has been one step above cold. I am sad to say that this will be my last time visiting this location. I love how close it is to my work but I honestly do not feel like returning. Needs a huge...