Earl's Rib Palace — Restaurant in Edmond

Update: The GM was apologetic about the experience we had yesterday and genuinely seemed appreciative to know about it. I really think this was a one-time problem, not at all typical for them, and they made it right with me. I will definitely be dining there again.

I’ve eaten many times at Earl’s before & have always enjoyed the experience. Today though, I wasn’t feeling well & my wife stopped by for take-out (Sunday 12/11 6:00pm).

I ordered 1lb wings & a side salad, making sure to specify ranch and blue cheese. First, the wings were old & dried up, almost like they had been under a heat lamp for quite awhile. Dry. Dark. Crunchy but not in a good way. And then - although it says it on the receipt - no ranch, no blue cheese. None. Very, very disappointed in the food quality and not very happy about missing the condiments. We live far enough away from the restaurant that it wasn’t worth it to go back.

In fairness, and why this isn’t zero stars, the Earlapenjas were awesome, the salads were pretty good, and wife’s sliced brisket sandwich & green beans were good, she had no...

Please see update: I am so very disappointed. This has always been my favorite BBQ place. I have always loved the meat options but I also have to have good sides. We did take out.: 3 meats, beans, Mac, slaw, and potato salad. The beef brisket was over half fat. The ribs were dry almost like made the day before and reheated. They slaw had so many celery seeds, it was inedible. I had to doctor the potato salad in order to eat and the beans tasted burnt, bread was stale. I won't be returning. Update: I just got a call from the manager Leslie. She couldn't have been kinder and offered solutions to our uncharacteristically bad experience. I am so grateful for companys that want to take care of their customers. We will absolutely give you...

NEVER AGAIN! While eating, I notice a spider crawling around over in my fried oakra. When we notified our waitress, and store manager, all they could say was, "I'm sorry, we've never had this happend before", and "We've taken care of your bill". As if we were going to pay for a side of spider, that we didn't order! How unprofessional! FYI...If your a store manager and this kind of thing happens, you should express "REAL SYMPATHY" and attempt to rectify the problem, even if it means, the problem can't be solved at that time, like maybe extending another meal at a later date. Try something, other than, "I'm sorry", meaning, I'm sorry, and "We've taken care of your...