Pizza Hut — Restaurant in Edwardsville

Going with three stars. Almost all of our experiences have been positive. It is our favorite pizza, and picking up and delivery have been easy. The reason for the lower rating was from one previous visit. We did not receive an order of 8 wings or any of the 4 sauces we paid for. I filled out a complaint online, and they told me the store manager would reach out to me. The next week, the store manager emailed, saying that he apologizes for our order taking longer than expected (clearly responding to the wrong complaint). When I emailed him back saying that was not the problem and we wanted a refund for our missing food, we never received a...

This place slaps every time. They truly care about quality and service. Pizza is always perfectly thick, crunchy pillowy golden brown, flaky, saucy, and seasoned perfectly. Toppings spread evenly. So clean and well made with love every time. Also very quick. Breadsticks could use a tad more seasoning spread on some but I’m personally obsessed with the breadstick spread so none is ever enough for me lol. Prices are fair for the quality. Staff is always really nice. It’s great to have a Pizza Hut in the area that truly cares and works with pride and love. Please never stop, it is appreciated more than you realize, especially in...

My order arrived fast, hot, and the wings were actually well-sauced, which I really appreciate, because I’ve had issues at other locations where they skimp on sauce. Flavor was great, and overall the food was solid.

That said, not including ranch with the wings — or even a heads-up that it doesn’t come with them anymore — was really disappointing. Ranch is a staple with wings, especially with a flavor as spicy as Buffalo Burnin’ Hot. It honestly took a lot away from the experience.

Great execution otherwise, but no ranch felt like...