Amar Restaurant — Restaurant in El Paso

This was the 1st time trying out this establishment (August16) and it was NOT a good experience. To start its a smaller venue and offers indoor and outdoor covered patio seating, the place itself is modern and well decorated. We were told that we had to sit at the bar due to them having no tables available, which was odd for a Tuesday which one would think is a slow day but they did have some poetry reading event that day. We were advised that once a table became available we would be relocated, so we agreed. We went ahead and had our drink orders taken and proceeded to place the order for food due to the fact that the waitresses seemed to be busy and getting her to come back in a timely manner might take a while. So after the order was taken we had to wait almost 20 min to get just one plate delivered and other 10 min for plate 2 and then we were offered a table outside, plate 3 still had not shown up by this time and keep in mind this is a party of 3 people so we waited for the last plate to come in to eat TOGETHER, the other 2 plates that were delivered are sitting untouched and getting cold ( salmon plate and Huancaina pasta). After waiting 10 min more we asked the status of plate 3 which was a Lomo Saltado and the waitress said she thought it had been delivered. She came back and advised that plate 3 had been given to someone else and a new one would be made but its a 15min delay. So we proceeded to start eating the delived plates as they were now cold at this point. Moral of the story.....the kitchen is in disarray they are not able to have the food ready for EVERYONE in that party to eat at the same time! Our meals were brought tonus stager amd i am sure NO ONE would appreciate this when eating with family. I can't say it was because of lack of employees, they seem to have more than enough and some were just hanging out at the register idle. We were given a 20% discount for the trouble but IDK I feel it was not enough. One thing I will say is 2 of the 3 plates are reasonably priced, the Huancaina pasta is over priced at 23.00 for what I recieved which was a small plate, it looked similar to the portion size of a entree side plate. Taste was good on all 3 plates, I will advise that if your don't like heavy condiments ie black pepper spices etc. It may not be your thing. So when going to this establishment pack your PATIENCE and make sure you have time to burn because your order...

Let me start by saying my family and I have been here multiple times throughout this year! My little brother and I had become obsessed with this place and were constantly making the drive to be served a delicious meal!! In my opinion, all the other visits we've made definitely a 5 star meal and experience! And I will definitely be visiting again just to give it one last shot! Because I would hate to leave this review at a three star. So we ended up here on Labor Day, excited to show my mom one of my favorite restaurants, we decided to have a late lunch here. First impressions, nothing had changed, quaint and clean. Once we got seated, there were flies everywhere. They didn't bother us too much but then came the food.... The flies were everywhere as we were eating. In my hair, in my food and I'm surprised I didn't swallow one as I ate! Lol It was extremely annoying. It was also something obvious that the staff chose to ignore. As far as the service, for only being a total of two families in the restaurant, we definitely felt ignored by our initial server. Then suddenly he disappeared and we were left with two other staff members who took over our table. They were attentive but we had already finished up our meal. So we didn't need much more at that point. Food... the food was just not what it use to be. Idk if they didn't have the head chef there... honestly, I have no clue how to run a restaurant but something was off. I ordered the caldo de camaron and it was literally just broth and 10ish shrimp. Nothing else. I ordered the fish tacos because I just couldn't believe how the soup had no substance. I've ordered the tacos in the past and have never had an issue. To my surprise, the tacos weren't good either! It seemed like they used old oil or over fried them as the pieces were dark and not golden and they drowned the taco in the mayo sauce. Ugh, honestly, it's so sad for paying for food that sucks. Plain and simple. Service was poor and food lacked in so many ways. Based off of this last visit I will be hesitant to head back and definitely hesitant to recommend. The hostess was kind enough to give us another soup to go. She did her best to correct the problem. I pray they rid...

I recently visited your restaurant while on vacation in the El Paso area with my wife and her family. During our trip, we explored parts of New Mexico, Texas, and Mexico. It was a wonderful experience overall, and as someone from the Ancash region of Peru, I wanted to treat my partner and her family to an authentic and exquisite Peruvian dining experience. I had heard great things about your establishment and was excited to share a part of my heritage with them.

We had what initially seemed like a pleasant evening at your restaurant—enjoying food, drinks, and dessert. However, not long after we left, my wife began to feel extremely ill. On the car ride home, her condition worsened; her color changed, and she became violently sick upon arriving at our lodging. She was unable to move and had to be taken to the hospital. Our vacation was cut short, and we spent the remaining time dealing with the aftermath.

We were later informed that she had suffered from food poisoning—specifically from contaminated fish consumed at your restaurant.

I called and left a message explaining the situation and requested contact from a manager, along with my phone number. Unfortunately, I have yet to receive a response.

This experience was not only traumatic but also deeply embarrassing. I wanted to honor my culture and share its rich cuisine, but instead, your restaurant delivered a disgraceful representation. The lack of accountability and communication since the incident shows a troubling absence of professionalism and care.

I am asking—again—to be contacted by management to address this issue. I hope your team takes this seriously, not only for the sake of my family, but for the safety of your...