Dutch Bros Coffee — Restaurant in El Paso

I was so disappointed ☹️ I work night shift close to this location so I often go and grab my coffee and of course I’m aware that this location closes at 23:00. Usually, I get there around 22:40 and I always get my coffee and everything good, but this occasion I was in line at exactly 22:43 and three cars in front of me. Around 22:45 the worker inside saw me in line and the first two cars moved fast but the last one they took forever to get the order ready and I was like okay maybe it’s a big order. The car got to the window around 22:50 and at 22:58 they get their order and is a SMALL ice coffee!!!!! I get to the window at 22:59 and the girl tells me “I’m sorry we are close” I told her “ I have been in line since 22:43” she said I’m sorry but the system automatically shuts down. That I totally understand. HOWEVER, where is the COURTESY of letting me know! Easily she could even give me a signal from the window or even come outside and mention that at 23:00 the system will shut down. At that point that could have been my decision to wait or just leave! I just hold my anger and said thank you. And honestly I did cry but I think it was because of the anger I felt. 😩 Plus the girl could’ve...

I just have to take a moment to shout out Julian at Dutch Bros — he is truly a gem! Every single time I pull up and see that he’s working, I already know I’m about to have a great experience. Julian doesn’t just take your order, he brings the energy, the kindness, and the genuine good vibes that make Dutch Bros so special. He always greets you with a smile, remembers your drink if you’re a regular, and somehow manages to make every interaction feel personal and uplifting.

On top of that, he’s quick, efficient, and never lets the line mess with his mood. It’s clear that he really cares about the people he serves and takes pride in his work. Whether you’re having a good day or a rough one, Julian makes it better — just by being himself. He’s one of those people who make you walk away thinking, “Wow, that really made my day.”

Also he always make sure I have the newest sticker!! Highly recommend coming here, and if u get Julian u will definitely get a...

I never ever write reviews, but I’m highly disappointed with the service I received today 03/02/14 at 9:55 am. I ordered through in person window, and when I get there a lady is complaining about her order, I think just a grumpy customer, but when it was my turn to order; I only order one kids cotton candy smoothie, it was my first time ordering from Dutch bros and the employee seemed rush and she didn’t really care to answer any of my questions. I placed the order with whip créame, only to not get any. It was just ONE simple order. I then walked back to ask for the whip crème; but there was another person ordering, I patiently waited for my turn but the girl attending his order looked at me and when it was my turn left! Didn’t even asked how may I help you. Very bad customer service. Wishing I could go full in detail how I felt as my first time going...