OG Chan's — Restaurant in El Paso

I have been going here since it opened and have had good experiences with the food. Sometimes the flavors aren't i nconsistant and the price is always different for the mei fun that I get but I deal with it. The women that take my orders are usually pretty decent but today I went and ordered my food, the woman was Rude and took a phone call ahead of me, she could have put the call on hold as I was face to face with her but she chose not to wait on me as I was first, pretty normal for El Paso. I placed my order, waited a while, got it and left as it was carry out. Got home and got ready to eat, the order was wrong so I called to let her know it was wrong, she argued and said it was my fault, didn't offer to resolve the issue at all, it was that I was wrong and she was right. I know what I asked for and she repeated it back to me but I ordered wrong according to her. Some of these people think they are doing us a favor when it is us doing them one, because without our business they wouldn't have a job. This woman needs lessons in customer service or she needs to learn to be a customer service representative or find a job in another job field. Why do business owners hire people with no customer service skills? So beware of these women that take your orders and maybe make sure to check your order before you leave. The young Asian man is the best one in there to take your orders. Learn some manners before dealing with the public lady and I hope you know...

I come here at least once a month and usually dine in. It’s always a lovely and pleasant experience. Today really had me putting in this incredibly low review. I hope the manager sees this and knows that I am to the bottom of my heart disappointed and infuriated. Not only was the order for delivery and I ended up having to pick it up but they lied about the delivery time. Telling me it would be 45 minutes. When I called back an hour after placing my order I was told that the delivery wouldn’t be taking place for an hour or TWO - their reason citing that they only have one driver and they’re really busy. So I asked if my food was sitting there waiting for me, they said yes it was. THEY MADE THE FOOD AND LET IT SIT THERE for god knows HOW LONG until i called to check in. Then when i get there, the lady at the register (and it’s a stretch to call her a lady) had the nerve to tell me it’s not their fault. I’ve worked in foodservice. If it’s too busy to complete and deliver the orders in a timely fashion, you STOP or SLOW the taking of orders. Finally when I get home and open the food, unsurprising it’s warm at best and when my grandma opened her shrimp we found under the battering that it wasn’t even cleaned. They think they can get away with not cleaning the shrimp because it is battered. Absolutely disgusting. We will be finding a new restaurant...

I got hungry for some Chinese after eating tacos for days and decided to give this place a whirl. There is plenty of parking at this place, and it's a wait to be seated kind of place. Upon entry, I was immediately greeted by the hostess and told to sit wherever I chose. There were only 2 other patrons in here at the time. The place is run down on the inside and definitely needs a major renovation. The hostess was also my waitress who took my drink order. I ordered hot tea. Instead of a small pot of hot brewed tea, I got a cup with 1 green tea bag and a pot of hot water. Only Chinese place I've ever been that did this, which left me not very happy. I ordered the Chicken Egg Foo Young, and this took quite a bit of time for the cook to prepare. My waitress did inform me that it did take a bit to get it together. Around 20-25 min total time from stove to table. The Egg Foo Young was extremely tasty. The green onion slivers on top versus diced made for nice accent and a little more taste. The gravy was a little darker and thicker versus other places where it's lighter and runny. The food bailed this place out, it was very good. Their lunch menu is very limited, hence why I ordered a dinner style of meal. You pay at the counter on your way out. I give this place a single thumbs up and that's...