RED DOOR Home Furnishings — Local services in El Paso

The worst customer service I’ve ever experienced in my life. I would pay extra to be added to my account for the next payment and they would pocket it, and some how it would never be in my account I’d leave 10-15 extra and they would say “i don’t know where it went” and would argue with me about terminology of the store. Letting me know if I didn’t use the proper terminology to let the rep know I wanted it to be placed as extra for the next payment it would be “lost” and I’d never see that money again. Not to mention the amount of harassment I received from the manager and the drivers. The drivers blocked me in my drive way not permitting to leave my house until they received payment. I’ll be adding the pictures as proof. Never go to this location or use this company when I complained they didn’t do anything to the drivers but change...

I do not recommend anyone going to this place. They tried scamming me several times. One time I was “late” on a payment for family emergency and they were already trying to go get the furniture. Everyone is so rude , the drivers especially one employee called Joe Collado . They processed a payment without my consent. I have a video of Joe Collado harassing my husband and I. Oh and last but not least they tried to go into my house without my authorization. Bad customer service and was also humiliating us by telling us we didn’t have ‘’enough’’ money when we were trying to make a payment. I work in retail and deal with customers everyday and I don’t treat my customers like this. Indeed, this company should be closed and they should...

Horrible customer service I will never in my life tell anyone to go here to rent anything I asked to give me until the end of the day to make my $30 payment the manager would not do it I told them last week someone got into my bank account so everything was in hold and I could not get access to you they didn't care well today they came and took the fridge I rented all because they didn't want to give me...