Subway — Restaurant in El Paso

Today was the worst experience I’ve had, honestly, EVER‼️ Okay, so I ordered 2 footlongs on the Subway app. One footlong was “Artisan Italian Bread” and the other was “Hearty Multigrain Bread” My footlong was the Artisan Italian Bread one … Well, after the 15-minute drive home, I realized they accidentally used the Hearty Multigrain Bread on my sandwich… and the Artisan Italian Bread on the other sandwich … So, I got my footlong and drove 15 minutes all the way back to Subway so they could FIX IT … I didn’t have a problem with it, people make mistakes.

Well, here’s the most DISTURBING PART:

When I got there … I kindly told the fellow worker … whose name was Joseph … that they gave me the wrong bread, so he could re-correct it … Instead of correcting it, he asked me for the receipt … (Note: he was the same person who gave me the sandwiches just about 30 minutes earlier when I picked them up) … Anyway, I showed him the receipt on the mobile app on my phone, and he looked at it quickly and just said, “Nope, that’s how you made it when ordering. Sorry sir, but I won’t be able to do anything.”

Then I carefully showed him that it said “Artisan Italian Bread” on my footlong, the one with no veggies … and he finally realized he had messed up … So he started taking out the correct bread (Artisan Italian Bread) and began cutting it to remake it …. WELL THEN, out of nowhere, he put the bread he had just cut back in the bread pantry, grabbed the Hearty Multigrain Bread again, and unexpectedly told me:

“Sorry sir, but I’m gonna have to remake it with the Hearty Multigrain Bread, ’cause that’s how you ordered it.”

I COULDN’T BELIEVE WHAT I WAS HEARING!!!

Then this time he showed me a printed paper receipt that supposedly said I ordered Hearty Multigrain Bread … So I looked at that receipt which he must’ve just printed out, and even on that paper receipt, it said Artisan Italian Bread for the footlong with no veggies. At that point, he stood quiet, put the Hearty Multigrain Bread back, got the Artisan Italian Bread he was originally using, and continued making my sandwich kinda laughing on the inside … I really don’t know what his problem was … He finally finished making my sandwich the correct way, although he made it all messy and looked like he made it with an attitude … So after all that nightmare, I had to go through, I finally drove 15 minutes again back home… And when I was finishing up my footlong, I found a piece of smashed black olive inside my sandwich … I was just stunned … It wasn’t just about the bread mix-up … it was the gaslighting, the attitude, and the unprofessionalism … Subway really has a bunch of issues … I can’t...

Hello, I never tend to give a negative review seens I work at the industry, and I know how difficult it is to get a place running, especially with the shortness of employees now a days. But Im reaching out this time not to rate the quality of food but operations. It's not the first time I have tried to get service and find the doors looked around 7:20 pm. on 02/26/2023 (operation hours till 10 pm). I would understand if it was a shortage of employees, but when it happens more than one time, it could be two things: bad scheduling or Managment its not even aware of what's happening on shifts. Employees tend to do this often! If either of this is ok with the company, at least make aware of sitacion to clinty, change hours of operation on online services, or at least on front door. Having "open"sign off its telling customer to go away from...

Went in this Subway seeing if they can make a specific chicken bacon ranch sandwich (the original) cause apparently some cant., and whatever my grandson ordered. Well they were apparently in a big hurry, cause they tried to get the customer behind me 1st. Anyway it took them a minute to get situated with my sandwich when I got home it was frozen cold. And i had asked for it toasted. Which the girl was apparently warming before she got side tracked. What's the big hurry? Talk about awkward silence at one point cause of the confusion they caused.. And 1 server was complaining that she was getting off in 3hrs. How about pay attention to what's in front of you? Sad how these kids have no respect or self pride. To do the best they can and be good customer...