The Honey Baked Ham Company — Restaurant in El Paso

Ordered a frozen turkey from this location and went to get it today. When my husband went to pick it up they tried to give him the wrong order, sliced instead of whole. They finally found the whole turkey and he brought it home, and it was the wrong type of turkey, roasted not smoked. He called and they said he could return the roasted to the store, but smoked wasn't available and he could order one to be available in 3 weeks! At this point there was not much of a choice, but they said they would give a discount on the order. When he got to the store the owner was there and said they could only order the turkey to be ready in November and the only discount they would give was 15% on the new order; nothing else for wasted time and gas. I am really disappointed in this location and the way that this was handled. I now have an order in for November, but cannot even trust that they will have a turkey then either. All I can do is hope. This is a very bad way to do business, and to not even care about the customers time and effort to drive back and forth is...

I had the worst experience there today. First of all, I wanted 2 salads to go and tried to call it in but no one ever answered. I get there and I order 2 Cob salads with bacon. About 25 mins later, the guy hands me the salads in a bag and I ask, “Is there bacon in there?” So he says no and takes it back. Then I get my salads again so I open them to make sure it is correct and guess what? It’s the WRONG SALADS! I tell them and all they do is add ham, cheese and turkey and give it back to me. I check again and it is missing the eggs and has olives (which I hate and are not supposed to be on there). That was the third opportunity to get it right and they didn’t. 40 minutes after, I still did not have the right salads. Wow! I asked for my money back which he gave me. He still “let me” take the salads that were still wrong. That was a total waste of...

I ordered for pick up at store on 12/15/22. My order was missing ham. According to manager he couldn't/wouldn't do anything about it. According to him a glitch in the system that didn't show ham. Cashier who had taken order previous week said she remembered me and that I did order ham Another customer same issue. 3rd customer says he only needs 1 ham so customer 2 and I shared it. Unbelievable that manager didn't do anything or apologize. Customers took problem into their hands and between the 3 of us made it right. Originally from Ca and in the 50+ years shopping there never once had an issue! Need to train manager on how to deal with customers and make it right. If anything an apology. Fyi when I got there there was only about 6 customers in front of me. Took manager about 20 minutes to come out and do nothing. Busy but...