Groucho's Deli — Restaurant in Elgin

Let me start by saying I LOVE Grouchos - have been eating it since started high school about 14 years ago - when this location started about. I love the food and love the healthy options when you're not feeling a sandwich. I have seen different employees and management come and go from this location and I must say it's been better. I have been twice in the last month - once ordering my favorite sandwich and the other a salad. The first time I ordered , they forgot the turkey on a salad that was turkey and bean that I ordered for someone else - takeout along with my order. So , that was a let down. The most recent time I was there - I ordered takeout again - and I asked to check the order (since last time a key ingredient was missing) , and they got my salad order wrong. The employees acted annoyed with me - when they are the ones who got my order wrong. It's sad when I feel like I need to apologize for something I am clearly not responsible for. Lastly, I get the salad home and half of the lettuce is wilted and brown. Who wants to eat that? Not me - and I assume not many people. I was very disappointed. The staff lately is never friendly recently - they always look like they don't want to be there. It's a shame such a wonderful place that opened has become a place I don't even want to eat at anymore. I love Grouchos - but I probably won't eat at this...

To start I must say i have came to this location every week for maybe two months and have ordered the same thing every week. So today I placed the order over the phone go into the store to get it and my turkey pita looks a lot different from all the other weeks it was very sloppy. So I say to the young lady this looks different. It was a very little of everything and broken stuff all over the place. The young lady goes and gets Liz the owner who starts with this is how we always do it and I say very quietly because I am soft spoken will I come every week and it's never looked like this before. She gets really frustrated tells the guys in the back to remake it then tells me she's never seen me in there before. I say maybe because my hair was a little different but I say you have been the one taken my money EVERY SINGLE WEEK. They acted as if I put then out of their way by me saying it looked different and was very very sloppy. I as a customer I felt that giving this business my hard earned money every week didn't matter. I only had just that one complaint. Liz was rude and her staff acted as if they were mad. It made me feel bad. I'm sorry I came into your store and wanted my food neat. I won't be back and I will tell everyone who will listen. I will make sure I post...

First time eating here last Saturday as I've lived in the area for about 7 years and always wondered how the food tasted. When I walked in around 7, I could tell the employees were getting a bit disgruntled with the walk ins and they looked at me sort of awkward, but faked the funk anyways. The menu looked great and I ordered the veggie sub, veggie salad, and grilled cheese. When I got home the sub was okay, but not really warm, the salad was okay, and the grilled cheese I think wasn't even cooked being the sliced cheese was still the way it would be if pulled out of refrigerator. I'm writing this today being I think I must have eaten something undercooked or spoiled because since that day I've had stomach cramps and on the toilet constantly. Not to mention the guy at register was sneezing constantly over everything and didn't wash his hands once. I know it was the food because I stick to a strict diet at home and a vegetarian. So I eat the same things almost every day. I ventured out to try something new and now I'm sick! I was also a medic so putting two and two together let's me know it was the...