Terrible service, even worse food. Save your money and go somewhere else. We waited over an hour for 2 regular standard meals. Delivery was way late, then when driver arrived, he awkwardly stood back from the door, not handing the food over and asked me to call the restaurant a third time to pay. I was on the phone twice before with them and they never mentioned payment was needed by phone. The restaurant didn’t answer so I tried calling again, a FOURTH time and was able to pay, awkwardly reading my card number aloud to someone on the phone as the delivery guy watched.
Traveling all day, we hadn’t eaten in 14 hours. Finally, at least, some food. Except it was the most disgusting, bland, just plan bad Asian food I’ve ever tasted, I’ve eaten a lot. The rice tasted like cardboard and the pineappple chicken was soooo soggy, absolutely drowned in a thick syrupy yellow tasteless sauce. There was so much it spilled out over the dish and all over the entire bag & rest of the order. The chicken was just mushy, the white rice had more texture than the meat. I barely stomached some of it down. I’m not a picky eater really, it was just gross. I tried to eat it anyways, gagged, and spit it back out.
We ended up ordering from another restaurant, some pizza, only 10 minutes after getting our food from this place. It was a complete WASTE of an hour and way overpriced $40. I honestly don’t know how they’re still in business. Save yourself the trouble and go to A...
Read moreDespite many horrible reviews, my experience was great. I ordered because of the brochure left at my hotel, and then went to Google maps to read the reviews. I would never have ordered from this place if I had seen the overwhelming majority of negative reviews, I figured my money was lost, I'd wait 2 hours for the good, which would be wretched when/if it ever turned up.
HOWEVER....my experience was completely contrary to the reviews. The driver called 21 minutes after I placed my order to say he was arriving at the hotel. As someone who grew up in Hunan province, I have to say, the food wasn't as spicy as genuine Hunan food, but the flavors did evoke memories of authentic, ChangSha cuisine. I'd order from these guys again, although there's no way to know if I simply had an isolated great experience. Unfortunately, a few bad service incidents can ruin a business reputation. No way to know why all the negative reviews have piled up as they have....but I'd roll the dice again on these guys. They came thru...
Read moreWe stayed at a hotel while waiting for our connecting flight the next day morning. We ordered three meals (one of them #35 apparently with fried noodles, but they were actually some kind of chips) and were very disappointed. First of all, whoever took our order barely spoke any english. It was very hard to communicate. They took a very long time to deliver the food to our hotel which was unfortunate as we had to get up in a few hours - if we had known, we would go to sleep hungry. Once we received our order, I called them back asking what are those so-called fried noodles, and they were very unpleasant to talk to. Awful service and very...
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