I was pleasantly surprised to receive a coupon via email for a free large pizza for my birthday; however, all that changed when I tried to redeem it. I initially tried to call a different location that was closer so I could have it delivered, but was told I needed to redeem at the Elizabeth location. When I called to order, the girl that answered seemed confused at my request. Once my order was confirmed she asked for delivery or pick-up. As I wasn't sure I asked if they would deliver in my town. She wasn't sure (said No/Yes/Maybe/I don't know in the same breath) so she asked someone else there. When asked what street, I gave my street name and she said 'what' twice, then I hear her say "east something street". Once confirmed that No they do not deliver to my town, she proceeded to speak over me to tell me to call the other location. Even though I tried to state the other location already confirmed I needed to call the Elizabeth spot, she repeated the phone number for the other location then she transferred me to some guy that also proceeded to speak over me to give me the phone number as I tried to repeat myself that it was not an issue for me to pick it up, I was just asking if they delivered to my town. Then he told me I needed to put my order in online. When I tried to inform him that I had already attempted several times he said to try again. I kept having to struggle to get a word in b/c they sounded like they just wanted to get rid of me and hang up, and I was just trying to tell them that the site instructed me to call the store directly. He said he didn't have anything to do with the online portion but then put me on hold and then asked me for the coupon number. Every part of this whole conversation conveyed that these people didn't care and didn't want to deal with me or the offer. I could have potentially ordered additional items but decided against it after my call was handled so rudely. When I went to pick up the order, the place was dead and there were at least 5 people working in the back, the way they were rushing me off the phone made it seem like they were busy. They were lucky to get a "Thank you" out of me and not some choice words that were brewing in my head, but they surely didn't return any words of welcome. And how good did that free pizza taste, not very good at all. I will go back to ordering from my usual spots and avoid Michelino's in Elizabeth from here on out. The free pizza was not worth it.